Lead Case Manager

Lead Case Manager

Job Details

Job Location

Fresno - 2674 E Clinton - Fresno, CA

Position Type

Full Time

Education Level

High School

Salary Range

$27.00 - $27.00 Hourly

Job Shift

Day

Description

POSITION SUMMARY:

As a Lead Case Manager with a primary focus on reporting, data quality, and referral process oversight, person in this position will play a pivotal role in managing and optimizing rapid-rehousing programs. This includes ensuring accurate and comprehensive reporting to Fresno County, maintaining high data quality standards, and overseeing the referral process by assigning caseloads. This multifaceted position requires a combination of strong analytical skills, attention to detail, and effective coordination with various teams.

Person in this position will be the primary point of contact with individuals and families and provide screening and assistance locating housing, facilitating transportation, and providing temporary financial assistance and linkages to ensure clients return to permanent housing immediately. This will include arrangement, coordination, monitoring, and delivery of services related to meeting the housing needs of the clients and helping them access community services and obtain housing stability. Essential Job Functions include those listed below. Other duties may be assigned as needed.

ESSENTIAL JOB FUNCTIONS:

Manage the end-to-end referral process for rapid-rehousing programs.

Assign caseloads to appropriate team members based on workload, expertise, and program requirements.

Ensure timely and accurate processing of referrals, maintaining a smooth workflow.

Provide detailed training to new Case Manager(s).

Act as the Program Manager alternate liaison for mandatory meetings as required.

When applicable, attend required Fresno Madera Continuum of Care (FMCoC) rapid-rehousing trainings.

Provide weekly updates to Master by Name List and participate in weekly FMCoC case conferencing meetings.

Generate regular and ad-hoc reports to provide insights into diversion program effectiveness.

Facilitate HMIS and Case Manager files quality assurance.

Conduct regular audits to identify and rectify discrepancies in the data.

Work closely with Program Manager to address data quality issues promptly.

Provide training sessions to team members on data entry protocols, reporting requirements, and the referral process.

Conducts standardized screening for newly homeless individuals and families.

Oversight of day-to day operations of the program

Builds and maintains relationships with property owners/managers to secure units for leasing.

Meet with each client at least once weekly to provide support and assistance towards achieving each Individualized Service Plan

Intake and assessment of incoming participants to determine eligibility and appropriate services.

Make referrals and appointments with appropriate agency, services and/or case managers.

Maintain client files according to company policy and contract requirements.

Heavy documentation; HMIS data entry

Provide daily, weekly, and monthly reports as requested.

Assist and monitor data collection and statistical reporting and complete Quality Improvement reports as requested.

Maintain relationships with referring and supporting agencies and represent the agency at various community meetings as requested.

Coordination of various services throughout several agencies.

Attend scheduled meetings and presentations with referral agencies; and

Must embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation.

Other relevant duties as assigned.

Qualifications

ESSENTIAL QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Proven experience in data management, reporting, or a related role.

Familiarity with the diversion program and an understanding of relevant regulations is strongly preferred.

Familiarity with Fresno Countys reporting requirements is strongly preferred.

Strong analytical skills and attention to detail.

Excellent communication and interpersonal skills.

Experience with database management systems.

Demonstrated ability to work with the underserved populations.

Ability to conduct outreach, including street outreach.

Good computer skills.

Good documentation skills.

Ability to operate a computer and complete documents in Microsoft Word program formats with strong knowledge of Excel or the ability to learn.

Ability to respond as needed to crisis situations in an efficient manner.

Ability to work well in a team environment.

Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality.

Professional appearance and demeanor.

Must be culturally/linguistically sensitive to populations served.

Must be able to successfully obtain and maintain a criminal background clearance

Valid drivers license and ability to obtain and maintain WestCares vehicle insurance is required; and

CPR Certification, First Aid Certification, and an annual Tuberculosis test.

During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.

EDUCATION and/or EXPERIENCE:

One (1) year supervision experience, preferred.

Two (2) years case management or counseling services.

Graduation with a two-year degree in Psychology, Social Work, Community and Human Services or a related field is preferred.

High School diploma or equivalent is required.

LICENSURE/CERTIFICATION:

Not applicable for this position.

WORKING CONDITIONS:

Work is primarily performed in an office setting; and

Some outdoor activities may be required.

ESSENTIAL PHYSICAL AND MENTAL DEMANDS OF THE JOB:

The employee must be able to perform the following essential duties and activities with or without accommodation:

PHYSICAL DEMANDS:

Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations using approved physical de-escalation techniques.

Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.

Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.

Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employees essential job functions and to observe client behavior and activities in and out of the facility.

The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

MENTAL DEMANDS:

Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.

Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels to exchange ideas, information, instructions, and opinions.

Requires the ability to work under stress and in emotionally charged settings.

The ability to defend oneself and clients in mentally/verbally abusive situations using approved mental/verbal de-escalation techniques.