One Airtel.UNOC>GSMC.Service Operations>Lead
3 weeks ago
Escalation Management - Managing 3rd level of Escalation for AB Customers
Customer experience on compliance of quality and quantity of updates (customer call updates)
Standardizations through implementation of SOPs / DJs,IVOICE, Training
Online resolution effectiveness--65%; Resolution SLA: 90% in 4 hours and major operational KPIs
Part of Governance team to manage AB GSMC Operations
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[ / ] Senior Process Engineer
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Team Lead
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Dir-Infrastructure and Operations
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Team Lead
1 hour ago
Indiana, United States Varite Full timeDescription:Location: RemoteExp: 2 to 5 yearsBasic knowledge about US Mortgage and predominantly towards Script testing. Review of loans post trigger of population on set business day and must complete the assigned files by the set deadline every month. The agents must review the script based on the attributes or checklist provided. This is done by comparing...
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Lead Software Engineer
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Operations Staff | Part-Time | IUP
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Farm Hand
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Operations Co-Op
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Director, Live Events
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Branch Manager
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