One Airtel.UNOC>GSMC.Service Operations>Lead

3 weeks ago


Indiana, United States CareerBuilder Full time

Escalation Management - Managing 3rd level of Escalation for AB Customers

Customer experience on compliance of quality and quantity of updates (customer call updates)

Standardizations through implementation of SOPs / DJs,IVOICE, Training

Online resolution effectiveness--65%; Resolution SLA: 90% in 4 hours and major operational KPIs

Part of Governance team to manage AB GSMC Operations

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