Technical Writer
4 weeks ago
At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.
To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.
The Product Adoption Content and Education (PACE) team develops and delivers the content our customers need to install, manage, and configure Juniper's products and solutions. Juniper Networks is all about powering connections and empowering change.
The Technical Writers on the PACE team strive for this goal daily by:
- Putting teamwork first. We know that we can do so much more collectively than we can individually. We are respectful, collaborative, inclusive, and courageous. We also remember a huge part of teamwork is not taking ourselves too seriously and every day we try to sprinkle a little bit of fun into the mix.
- Being unafraid to fail. We know that everything won't be done perfectly the first time. We go for it anyway. When we make mistakes, we get up, brush ourselves off, learn from the experience, support each other, and try again.
- Remembering why our work is important. Our job is to help make our customers successful. We do this through simplified onboarding, intuitive help in our applications, and giving customers the content they need when they need it. When we do this, we help make their lives better, which has intrinsic meaning. We also help make something essential to life as we know it, connectivity from anywhere to anywhere, possible. We measure our success against these goals.
The ideal candidate is a persistent self-starter with strong collaborative skills who also has an interest in leading technical documentation projects. This ideal candidate enjoys continuous learning and professional growth and can excel in a fast-paced, highly-technical working environment.
Responsibilities:
- Design, develop, deliver, and maintain customer-facing, best-in-class user content.
- Produce a range of deliverables, including concepts and tasks for networking features, in-product content, installation instructions, illustrations, course modules, and more.
- Collaborate with key stakeholders and subject matter experts to understand and identify requirements and customer needs.
- Analyze specifications and product descriptions and recommend the best documentation approach.
- Learn the customer experience through hands-on usage of our cloud networking products.
- Follow established style and process guidelines to provide consistency and completeness.
- Lead technical documentation efforts with a small number of technical writers, in an environment with defined stakeholders and established processes.
- Demonstrated ability to produce high-quality, accurate, and easy-to-use technical content, preferably for advanced software products.
- 10+ years of experience producing technical content.
- BA/BS in Technical Writing, Communications, English, Computer Science, or related degree or comparable experience.
- Good understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technology.
- Ability to research complex technical concepts (independently and collaboratively).
- Familiarity with XML authoring, content management, and courseware development tools.
- Strong problem-solving skills; ability to make progress with less-than-complete information.
- Excellent communication and collaboration skills.
- Hands-on experience with network technologies, including routing, switching, security, network automation, virtual machines, containers, and cloud-services.
- Hands-on experience with networking technologies such as cloud networking, routing, switching, data centers, or network security.
- Familiarity with DITA/XML authoring principles and content management concepts.
- Familiarity with Markdown and MS PowerPoint for authoring content.
- Experience leading technical documentation efforts with multiple writers.
- Familiarity with program management methodologies and systems such as Agile and JIRA.
- Familiarity with the Juniper Junos OS.
- Have industry network certifications.
- Some experience with one or more modern content concepts such as Search Engine Optimization (SEO), AI/ML, developing scripts for instructional videos and multimedia productions, writing microcopy, User Experience (UX), illustrations and animations, digital publishing, content/web analytics, and more.
Minimum Salary: $108,900.00
Maximum Salary:$166,980.00
The pay range for this position is expected to be between $108,900.00 and $166,980.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Juniper's pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.
ABOUT JUNIPER NETWORKS
Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.
WHERE WILL YOU DO YOUR BEST WORK?
Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...
INCLUSION AND DIVERSITY AT JUNIPER
At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We'd love to speak with you.
Additional Information for United States jobs:
ELIGIBILITY TO WORK AND E-VERIFY
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.
Information for applicants about E-Verify / E-Verify Informacin en espaol: This Company Participates in E-Verify / Este Empleador Participa en E-Verify
Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar
E-Verify is a registered trademark of the U.S. Department of Homeland Security.
Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.
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