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Customer Service Representative

2 months ago

Leesburg, United States Virginia Polytechnic Institute and State University (VT) Full time

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Job no:

529469 Work type:

Staff Senior management:

College of Veterinary Medicine Department:

Equine Medical Ancillary Location:

Leesburg, Virginia Categories:

Communications / Public Relations / Marketing, Administrative / Clerical, Veterinary Medicine

Job Description As an integral member of the overall client and patient care team at the Marion duPont Scott Equine Medical Center (EMC) this position coordinates the most positive client experience possible. Through a series of outstanding client interactions, the customer service representative (CSR) provides an experience that exceeds our client’s expectations from all duties such as phone/in-person/electronic communications, compassionate interactions during emergency situations, accurate and expeditious patient intake and discharge, thorough appointment scheduling, communicates financial policies in a sensitive manner, and processes financial transactions with the utmost integrity. Required Qualifications Previous customer service experience. Ability to manage concurrent tasks efficiently and accurately in a demanding environment. Previous experience with client financial accounts. Preferred Qualifications Customer service representative experience working in a veterinary or human medicine practice, experience using a human or veterinary practice management information system. Experience scheduling in a multiple-clinician practice. Familiarity with equine anatomy and veterinary terminology. Comfortable with equine patient handling. Current or previously licensed/certified/registered veterinary technician. Pay Band Appointment Type Restricted Salary Information Salary; pay band 3-To commensurate with experience Review Date Additional Information The successful candidate will be required to have a criminal conviction check. About Virginia Tech Dedicated to its motto,

Ut Prosim

(That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community

dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine

college, Graduate School , and Honors College . The university has a significant presence across Virginia, including the Innovation Campus

in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices

and research centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually. Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law. If you are an individual with a disability and desire an accommodation, please contact

Sonya Kessler

at

skessler@vt.edu during regular business hours at least 10 business days prior to the event. Advertised:

April 24, 2024 Applications close: We will email you new jobs that match this search. Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription. The email address was invalid, please check for errors. Looking for a detailed and client service oriented individual to provide excellent customer service to the clients of Virginia Tech's Marion duPont Scott Equine Medical Center. Looking for a detailed and client service oriented individual to provide excellent customer service to the clients of Virginia Tech's Marion duPont Scott Equine Medical Center. Communications / Public Relations / Marketing

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