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Bilingual Customer Service Representative

3 months ago

Itasca, United States Actalent Full time

*Must be Bilingual in both English and Spanish

Hours: M-F 10:30am-7pm

Job Description:

+ Responding promptly to customer and client inquiries on specimen process.

+ Communicating with customers through various channels (Email or Phone call).

+ Acknowledging and resolving customer complaints and processing them with internal team.

+ Knowing our products inside and out so that you can answer questions.

+ Processing orders, forms, applications, and requests.

+ Keeping records of customer interactions, transactions, comments, and complaints.

+ Communicating and coordinating with colleagues as necessary

+ Providing feedback

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.