Customer Service Representative
3 weeks ago
Customer Service Representative Position Summary: This position will help provide information and solutions to assist customers with importing and exporting their shipments. The representative will assist with handling phone calls and customer requests via email expediting all customer complex and simple issues by quickly resolving to reduce service failures or loss of business. The representative will help provide proactive communication to customers regarding situations which might impact their shipments or opportunities that could allow for additional business. Requires associates who are passionate about customers, possess exceptional communication skills and ability to generate innovative solutions to problems. Essential Functions and Duties: Answer incoming emails and calls from customers supporting them with requested info and/or problem resolution (sometimes contacting overseas agents etc.) to ensure we maintain SLA. Make and rate new Bookings and modify existing bookings as per customer’s request (via e-mail, phone, and EDI platforms. Provide updates to customers on shipments, sailing schedules, equipment availability, routing etc. using relevant tools, rail and terminal websites etc. in order to provide accurate information to our customers. Provide notices or other information to customers as applicable for holds, vessel arrival information, customs information, delays, or release status notifications. Follow up on all NOVA pending cases daily, and cases reopened by customers. In the event of service failures conduct a root cause analysis to find out what caused the customers problem and coordinate a prompt recovery response by working with the customer and internal CMA CGM associates. Observe all company and department rules, requests, and procedures. Miscellaneous related duties and projects as assigned. Education, Knowledge, and Experience: High School Diploma or GED required. Minimum 1+ years general work experience preferred. Excellent presentation, written communication, and interpersonal skills. Proficient computer skills to include basic Microsoft applications (Excel, Outlook, Word, Internet Explorer). Ability to drive change by leveraging technology. Ability to problem solve and provide proactive resolutions. Demonstrate a mindset that recognizes the importance and sensitivity of our customers. Multi-tasking abilities to perform in a high-volume call center environment. High level of analytical and problem-solving abilities. Display attention to detail. #J-18808-Ljbffr
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Customer Service Representative
3 months ago
Norfolk, United States Sanitary Linen Service, Inc. Full timeJOB DESCRIPTIONLooking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934.Local business is looking for a Part Time inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated...
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Customer Service Representative
3 months ago
Norfolk, United States Sanitary Linen Service, Inc. Full timeJob DescriptionJob DescriptionJOB DESCRIPTIONLooking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934.Local business is looking for a Part Time inside Customer Service Representative. Candidate must be outgoing, dependable...
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Customer Service Representative
3 months ago
Norfolk, United States Sanitary Linen Service, Inc. Full timeJOB DESCRIPTION Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934. Local business is looking for a Part Time inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated...
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Customer Service Representative
3 weeks ago
Norfolk, United States Strategic Data Systems Full timeCustomer Service Representative Little Creek, VA – Joint Expeditionary Base On-Site Position Compensation: $ 17.52/hr - $ 21.63/hr (Depending on Benefit Selection) 24/7/365 Flexibility Do you have strong customer service skills? Are you looking for an opportunity to assist our Military Sailors and their families? If the answer is yes, then we have a great...
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Customer Service Representative
4 weeks ago
Norfolk, United States The Specialty Companies Full timeDo you want to be a part of an awesome, collaborative team that truly cares about serving others? We are looking for an exceptional Customer Service Representative who loves helping people, has a strong work ethic, is a quick learner, and is highly organized! This person provides great service to our customers by answering inquiries about our products and...
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Customer Service Representative
1 month ago
Norfolk, United States The Specialty Companies Full timeJob DescriptionJob DescriptionDo you want to be a part of an awesome, collaborative team that truly cares about serving others? We are looking for an exceptional Customer Service Representative who loves helping people, has a strong work ethic, is a quick learner, and is highly organized! This person provides great service to our customers by answering...
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Customer Service Representative
3 weeks ago
Norfolk, United States U-Haul Full timeLocation: 7448 N Military Hwy, Norfolk, Virginia 23518 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...
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Customer Service Representative
3 months ago
Norfolk, United States Performance Collision Centers Full time**Customer Service Representative** November 20, 2020 by **Job Title: Customer Service Representative Location: Norfolk, VA** Performance Collision Centers 2020-11-20 Performance Collision Centers is one of the fastest-growing collision repair company on the east coast. We want to exceed our customers expectations with a simple, worry-free, top-notch...
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Customer Service Representative
2 months ago
Norfolk, United States U-Haul Full timeLocation: 7448 N Military Hwy, Norfolk, Virginia 23518 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
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Customer Service Representative
3 days ago
Norfolk, Virginia, United States City of Norfolk, VA Full timeAbout the RoleThe City of Norfolk, VA is seeking a highly skilled and customer-focused Account Representative to join our Water Accounts Division.Key Responsibilities:Provide exceptional customer service in a high-volume inbound call center and customer lobby environment.Process and manage customer accounts with accuracy and efficiency.Respond to customer...
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Customer Service Representative
2 months ago
Norfolk, United States Government Employees Insurance Company Full timeCustomer Service Representative – Virginia Beach, VA Salary: $20.35 per hour / $ 41,005.25 annually When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Virginia...
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Customer Service Representative
1 month ago
Norfolk, Virginia, United States CMA CGM Full timeLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...
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Customer Service Representative
1 month ago
Norfolk, Virginia, United States CMA CGM Full timeLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...
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Customer Service Representative
3 months ago
Norfolk, United States Getem Services Full timeJob DescriptionJob DescriptionCSR (Customer Service Representative) Long-Term/Ongoing Handle various incoming and outgoing phone calls from new and existing customers regarding a variety of requests (scheduling, billing, service concerns, and general questions).Demonstrate excellent communication skills as you interact with customers, with a problem-solving...
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Customer Service Representative
2 months ago
Norfolk, United States CMA CGM Full timeLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...
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Customer Service Representative
2 days ago
Norfolk, Virginia, United States U-Haul Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesAssist customers with U-Haul products...
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Customer Service Ambassador
10 hours ago
Norfolk, Virginia, United States Sanitary Linen Service, Inc. Full timeJob OverviewSanitary Linen Service, Inc. is a leading provider of linen rental supply and commercial laundry services to the hospitality, healthcare, and small business sectors. We are seeking a highly motivated and dependable Part-Time Customer Service Representative to join our team.Key ResponsibilitiesProvide exceptional customer service via telephone,...
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Customer Service Representative
3 weeks ago
Norfolk, United States U-Haul International, Inc Full timeWe want to make job hunting easier by updating the structure of job titles and categories to improve upon the job search experience.Please participate in a brief drag-and-drop activity to let us know how you recognize and relate to general job classifications. Our motto is “ Hire Fast, Pay Fast ." You can start today and get paid toda y! Schedule a...
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Customer Service Representative
3 months ago
Norfolk, United States Liberty Military Housing Full timeOverview: Liberty Military Housing Own your passion for service! At Liberty Military Housing were here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property...
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Customer Service Representative
3 weeks ago
Norfolk, United States UniFirst Full timeUniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off!! We have an immediate opening and provide on-the-job training. What You'll Be Doing Assist...