Manager, Cloud Systems Engineering

4 weeks ago

Richardson, United States NICE Full time

Manager, Cloud Systems Engineering

The Manager, Cloud Systems Engineering manages the team that deploys and maintains NICE CXone’s production systems, virtualization environments, SAN, public cloud and other supporting environments. The Manager of Cloud Systems Engineering will also be responsible for the deployment and maintaining of our lab environment-related infrastructure. The candidate would oversee team projects and initiatives from start until completion. This candidate would also be responsible for the continual building and development of the team as required for future growth.

As Manager, Cloud Systems Engineering, a Typical Day Might Include the Following:

  • Lead and attend various team and shift-specific meetings
  • Attend project status meetings, manage resource allocation, and report on the status of team efforts
  • Oversee technical and operational projects
  • Ensure that groups are focused and achieving team and organizational KPIs
  • Participate in technical bridges and help achieve resolution
  • Participate in problem management resolution and root cause analysis
  • Participate in change management review and approval flows
  • Create and maintain technical documentation, diagrams, and standard operating procedures
  • Provide a support structure for related departments and assist in the deployment of new technologies or products as needed
  • Acts as an expert for areas of domain expertise
  • Manage global Systems Engineering team, providing leadership through coaching, feedback, development goals and performance management
  • Performs other duties as required

To Land This Gig You'll Need:

  • Bachelor’s degree in computer science, business information systems, or related field or equivalent work experience required
  • Experience successfully working in a fast-paced environment with rapidly changing objectives and timelines
  • Be a team player, have a positive attitude, and be able to work with a distributed team in multiple time zones
  • Experience leading projects and delivering solutions through completion
  • The ability to apply strong analysis, research, and problem-solving skills across a wide array of systems and situations, including those that may be unfamiliar, to address critical issues
  • Experience managing a team of IT professionals; taking and following directions and completing tasks and assignments promptly with a positive attitude
  • Excellent written and verbal communication skills
  • Must have good attention to detail, and the ability to make good, timely decisions
  • Experience with Chef or similar technologies
  • 5+ years working in or directly with physical data center environments
  • 3+ years working in a public cloud environment
  • 7+ years managing and deploying Microsoft Server OS Servers in a production environment
  • 7+ years managing and deploying Windows domains, Active Directory, DHCP, DNS and IIS
  • 7+ years installing/configuring server hardware
  • 7+ years managing and deploying virtual environments
  • 3+ years managing physical storage and SAN
  • Knowledge of protocols such as DNS, HTTP, SMTP and SNMP

Bonus Experience:

  • Configuration and management of HP servers
  • Experience deploying enterprise-grade compute
  • Experience working with configuration management and automation technologies
  • Experience working with CloudFormation, Terraform, and similar deployment methodologies
  • Experience with Linux server deployment and administration
  • Experience working in a large, global production environment
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