Server Assistant

2 weeks ago

Salt Lake City, United States Master ConcessionAir Full time

Compensation: $14.50 + tip out

Location: Salt Lake City International Airport

Role and Responsibilities

Position Summary:  

  • To deliver the guests food and beverages following the Brands core Steps of Service. Works in assigned restaurant location as determined by management.
  • •    Responsible for the proper use, care, and maintenance of the dish machine.  Required to keep a clean and adequate supply of dishes, glassware, utensils, pots, and pans for the restaurant following the Brands specifications in a timely manner while maintaining the safety, sanitation and security of the dish room and equipment. Works in assigned restaurant location as determined by management.

Responsibilities:   

  • Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge and all other aspects of customer service
  • Demonstrates knowledge of server sections, table numbers and seat numbers for assigned restaurant
  • Answers all guest questions or finds appropriate answers for guests
  • Demonstrates knowledge of all menu offerings and gives detailed descriptions of each item
  • Ensures guest satisfaction
  • Prepares hot and cold drinks and mixed non-alcoholic drinks as needed
  • Assists other servers as needed; is aware of and alerts other crewmembers of customers needs
  • Adds additional garnish and condiments per specifications to dishes prior to being delivered
  • Runs food as needed on an ongoing basis
  • Performs duties of barista and food preparation as needed
  • Washes glassware and performs general cleaning duties as directed
  • Maintains a clean and orderly station in the kitchen
  • Maintains a clean and orderly dish station
  • Assists in expediting food from the kitchen when necessary
  • Aid in moving and installation of beer, wine, and cocktail kegs
  • Prepares ingredients for cooking, including portioning, washing, chopping, and storing according to MCA and Brand specifications and restaurant directions
  • Washes, peels, cuts, slices, dices, and portions specific food and menu items as directed
  • Wears proper personal protective equipment when required (i.e. gloves)
  • Determines when guests have completed their meals and removes dirty dishes, flatware, and napkins
  • Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TV's, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc
  • Assists kitchen staff as needed
  • Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments
  • Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA and Brand history, etc
  • Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines
  • Sweeps and mops as needed
  • Performs other duties and side-work as assigned
  • •    Cleans, sanitizes, and organizes all kitchen and restaurant areas, including walk-in coolers, freezers, storage areas, floors, brass, and stainless steel according to MCA specifications
  • •    Transports dirty dishes to the dish room and transports clean dishes back to assigned areas
    •    Determines when guests have completed their meals and removes dirty dishes, flatware, and napkins
    •    Sets up, runs, and empties dish machine
    •    Cleans, sanitizes, and de-limes dish machine
    •    Scrubs all pots, pans and trays in proper 3-bowl sink set up
    •    Washes all items 100% clean the first time, every time
    •    Restocks all cleaning products prior to running out
    •    Maintains a clean, neat, and organized dish area
    •    Cleans and maintains commissary prep area (utensils, prep table, prep sinks, equipment, floors, walls, and any back of the house area, etc.)
    •    Communicates any product/chemical run outs, equipment issues, and quality and service issues to the MOD immediately 
    •    Aid in moving and installation of beer, wine, and cocktail kegs
    •    Assists kitchen as needed
    •    Stocks and organizes newly delivered items
    •    Follows all company safety, sanitation and security policies and procedures
    •    Properly uses personal protective equipment
    •    Report maintenance needs, accidents, injuries, and unsafe working conditions to a MOD immediately
    •    Maintain and care for company equipment according to instruction and manufacturer requirements
    •    Communicate with others using clear, respectful, and professional language
    •    Develop and maintain positive working relationships with others and work toward the goal of customer satisfaction
    •    Assists other crewmembers as needed; is aware of and alerts other crewmembers of customers needs
    •    Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA and Brand history, etc
    •    Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines
    •    Sweeps and mops as needed
    •    Performs additional responsibilities, although not detailed, as requested by the chef or MOD at any time

Qualifications

  • Demonstrated pleasant attitude and energy to ensure great customer service
  • Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines
  • Basic serving skills ability
  • Must have working knowledge of the restaurant floor plan
  • Demonstrated ability to learn food and beverage knowledge and participate in training as required
  • Ability to successfully pass all service, menu, and alcoholic drink testing for assigned concept at standards assigned by management within 2 weeks of completion of training
  • Ability to work under pressure and multi-task in a fast-paced environment
  • Ability to communicate clearly with customers and crewmembers regarding food and beverage orders and customer questions and concerns
  • Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
  • Ability to maintain a safe and clean restaurant for customers
  • Ability to walk and stand for long durations
  • Ability to do moderate to heavy lifting (25 lbs or less)
  • Knowledge and adherence to MCA policies and procedures
  • Knowledge and adherence to all airport rules and regulations
  • Commitment to service of customers, staff, co-workers, and management
  • High integrity and honesty, Work Ethic, passion, and commitment
  • Ability to work scheduled hours, including weekdays, weekends, and holidays
  • Follow through and dependability
  • Knowledge and commitment to safety and food sanitation

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