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Housekeeping Aide

1 month ago

San Mateo, United States Hampton Inn and Suites Full time
SUMMARY:

Responsible for general cleaning duties and a variety of cleaning tasks in public areas and suites.

ESSENTIAL FUNCTIONS:
  1. Remove soiled linen and trash from suite attendant carts
  2. Transport soiled linen to laundry and trash to dumpster
  3. Deliver cribs, roll-aways, groceries and various related items to suites as requested by supervisor and/or guest. Return them to proper storage when the guest has finished using the items
  4. Move furniture as required. This may include setting up tables and chairs in all meeting rooms for guest functions
  5. Deliver supplies to proper storerooms and ensure locations are clean and organized
  6. Remove all debris and trash from grounds and parking lot and check all trash and recycling receptacles. Clean as necessary.
  7. Keep public areas neat and remove trash, mop floors and clean carpets as necessary or as requested by management
  8. Vacuum and clean fireplaces if applicable, replenish logs and tags
  9. Assist housekeeper in stripping floors and vacuuming when required
  10. Clean kitchen light fixtures, under refrigerators, ceiling fans, sliding glass door tracks and other items as assigned
  11. Flip mattresses in suites as directed by manager
  12. Hang curtains and privacy drapes
  13. Assist in the removal and laundering of bed spreads, blankets and curtains
  14. Assist in monthly housekeeping inventory
  15. Deep clean public areas as assigned
  16. Use the H.E.A.R.T Model for all guest recovery incidents that occur
  17. Always have a friendly and welcoming demeanor when interacting with our guests
  18. Clean rollers of vacuum and change vacuum bags at regular intervals to ensure continued proper functioning
  19. Responsible for knowing all hotel emergency procedures
  20. Follow all hotel safety guidelines and requirements
  21. Responsible for following all hotel quality assurance standards for department
  22. Responsible for the proper administration of key control for issued keys
  23. Responsible for the proper administration of keys left by guests in suite
  24. Bring all lost and found items to the supervisor's or manager's office for logging and storage
  25. Report immediately to a supervisor or manager any out of the ordinary situation in the guestrooms including unreported pets, parties in the suite, unusually dirty suites, a vacant suite when the room is thought to be occupied, or an occupied suite when the room is thought to be vacant
  26. Fill out maintenance work orders and deliver to supervisor/manager or designated area in a timely manner
  27. Learn basic front desk duties to cover lunches as needed
  28. Accommodate guest special requests courteously
  29. Answer guest questions regarding the hotel and local area facilities and services
  30. Carry out any reasonable request by management that I am capable of performing.


Requirements

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds. You will be trained to perform all of these functions within the required safety guidelines and expectations. If at any point you feel you are unable to perform any of these functions, please let you manager know immediately.