Director of Operations
2 weeks ago
Description
Join us and lead the charge as we revolutionize the Operations Group Picture yourself guiding our dynamic team in exceeding performance goals, managing profitability, nurturing customer relations, and driving continuous improvement.
The Operations Manager, will oversee a diverse range of critical functions, including the 24/7 Call Center, Broker Carrier Setup, Central Dispatch, Planning Group, and Heavy Haul/Permits. This individual will spearhead initiatives like the corporate FG Report program and Driver Retention strategies for our Central Group. Every day will present new challenges and opportunities to make a tangible impact on our success.
Essential Job Duties
Foster the growth, development, and overall performance of our talented Operations Group, ensuring they have the tools and support they need to thrive
Create, track, and optimize key performance indicators, ensuring that our team members are set up for success
Oversee Central Dispatch fleet of Owner Operators
Implement freight optimization and driver retention strategies
Identify opportunities for process improvement
Facilitate the implementation of continuous improvement objectives
Assign drivers and dispatchers
Handle agent, customer, and driver escalations
Stay abreast of industry regulations and ensure compliance
Requirements
Required Qualifications
High school diploma or equivalent
2+ years of leadership experience, successfully leading a team of 4+ direct reports
Trucking industry experience
Operations Transportation Management experience
TMS familiarity
Ability to remain patient and calm under pressure
Top-notch customer service skills
Skill to quickly pivot from one task to another and reprioritize throughout the day
Collaborative team player
Strong typing skills
Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
Ability to read, speak, write, and understand English in a professional manner
Preferred Qualifications
Data analysis experience
What's in it for me?
Medical, Dental, and Vision Insurance
Company Paid Life Insurance
Company Paid Short Term Disability Insurance
Company Paid Long Term Disability Insurance
Employee Assistance Program
Flexible Spending Account (FSA)
Health Savings Account (HSA) with employer contributions
401K Employer Match
Paid Vacation
8 Paid Holidays
Paid on a weekly basis
Employee referral bonus program ($500)
The opportunity to work with good humans
Schedule - In Person, On Site
Monday - Friday, 8:00am - 5:00pm
If you're ready to take on a leadership role that's as rewarding as it is exciting, join us on this journey of growth and achievement.
Greatwide is a member of The Evans Network of Companies. With extensive capacity and a nationwide network of agents, we are ready to handle your transportation demands. We understand our business is about relationships. We work hard to establish new and nurture existing relationships with our Customers, Agents and Independent Contractors.
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