Best Western Rama Inn Hiring Front Desk Agents

4 weeks ago

Ephrata, United States Talentuition, LLC Full time
Job Description
At Best Western Rama Inn, we provide the best customer service in the hospitality industry while offering our employees stability and professional development at a time when good, dependable, jobs are hard to find. We search for individuals who can thrive in both team and autonomous work settings, people who are looking for longevity in a professional environment with integrity and real support from their employer.

Best Western Rama Inn ishiring Front Desk Agents/Breakfast Attendants with exceptional customer service skills tojoin our team. Our ideal candidate will contribute to the superior service Best Western is known for as the first point of contact with our guests. The Front Desk Agent/Breakfast Attendant represents the hotel to the guests throughout all stages of their stay by working with hotel personnel to ensure every guest experiences the highest level of customer care. **Hiring for THREE SHIFTS-DAYTIME, SWING, AND NIGHT AUDITOR **

Job Responsibilities:

  • Handle guest reservations and check-in/check-out.
  • Act as Breakfast Attendant when necessary.
  • Provide excellent customer service by handling and resolving guest issues and complaints.
  • Use Property Management System AutoClerk to maintain an inventory of vacancies, reservations, and room assignments.
  • Possess a working knowledge of the Property Management System. Take same-day reservations and future reservations when necessary.
  • Know room locations, types of rooms available, and room rates.
  • Enroll guests in Best Western Rewards and give recognition to all Elite Rewards Members.
  • Create reservations for small and large group requests.
  • Compose and reply to front desk emails whenever necessary.
  • Process third-party authorization requests through a Gmail account.
  • Monitor Akia guest messaging.
  • Use Cleanmenext to coordinate room status updates with the housekeeping department by logging all check-outs, early check-ins, special requests, and day-use rooms.
  • Coordinate guest room maintenance requests with management and maintenance.
  • Maintain a high level of professionalism in appearance and demeanor.
  • Perform other duties as assigned by management.
  • Maintain guest privacy and confidentiality.
Requirements:
  • High school diploma or equivalent.
  • At least 18 years of age.
  • Previous hotel-related experience preferred.
  • Current Food Handler's Card or ability to obtain within 30 days of employment.
  • Must be able to stand for the majority of the shift.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Reliable and always on time.
  • Excellent customer service skills.
  • Ability to take ownership of your environment.
  • Maintain a professional appearance at all times.
  • Ability to work effectively independently and/or with minimal supervision.
  • Good communication, time management, and problem-solving skills.
  • Knowledge of surrounding areas and local events.
  • Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
  • Ability to learn safety, emergency, and accident prevention policies and procedures.
  • Knowledge of proper telephone etiquette.

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