Customer Service Representative

2 months ago

Anaheim, United States ViaPlus by VINCI Highways Full time
ABOUT US

ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.

LOCATION: Anaheim, CA (On-site)

SCHEDULE: We offer both Full-Time & Part-Time schedules. Must be able to work the following hours:

Monday - Friday 8:00am - 6:00pm

MAJOR DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned. The order of the duties listed does not represent the importance and/or percent of time dedicated to each duty.

•Promote positive customer relations with customers and coworkers.

•Answer 100+ routine and non-routine customer calls daily.

•Acquire a working knowledge of our database.

•Communicate with a variety of people across various levels both within the organization.

•Make suggestions on improving/streamlining workflow processes and enhancing profitability.

•Develop a strong team work ethic.

•Consistently meet established productivity, schedule adherence and quality standards.

•Quickly and accurately identify/assess individual needs and take action to satisfy those needs.

•Provide information about products and services.

•Maintains customer records by updating account information.

•Follow communication procedures, guidelines and policies.

•Resolves service problems by clarifying the customer's complaint; determining the cause

of the problem; selecting and explaining the best solution to solve the problem; expediting

correction or adjustment; following up to ensure resolution.

•Provide face-to-face customer service with walk-in customers.

•Must follow all company rules and procedures.

•Ability to deal with customers in a courteous, polite and professional manner at all times.

•Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•Excellent phone etiquette

•Excellent verbal communication skills

•Excellent attendance and punctuality

•Enjoy providing prompt and timely service to our clients

•Be detail-orientated, and efficient and possess superior written and verbal communication

•Must possess strong interpersonal skills

•Have compassion and empathy for customer situations

•Have excellent customer service skills, and the ability to build and maintain customer relationships

•Be energetic, self-motivated and quick-thinking

•Have the ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast-paced changing environment

•Ability to read and comprehend normal instructions, correspondence and memos

•Must be able to organize and write correspondence and memos in a logical/methodical manner

•Ability to present information in one-on-one situations to customers/clients of the organization

•Ability to apply common sense understanding to carry out detailed written or oral instructions

•Ability to deal with problems involving a few concrete variables in standardized situations

•Excellent computer skills required, including knowledge of various Microsoft Office programs

EDUCATION AND/OR EXPERIENCE

•High school diploma or general education degree (GED)

•Customer Service Experience a plus

•Bilingual Spanish a plus

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities in this position.

WORK ENVIRONMENT

The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.

  • HVAC Customer Service Representative

    4 weeks ago

    Anaheim, California, United States Marathon HVAC Service, Inc Full time

    Job Title: HVAC Customer Service RepresentativeJob OverviewMarathon HVAC Service, Inc. is seeking a skilled full-time HVAC Customer Service Representative to become an integral part of our team in Anaheim, CA.Salary and BenefitsThe estimated hourly wage for this position is $17-$20, along with commission and bonus opportunities and superb benefits, including...

  • Plumbing Team Customer Service Representative

    2 months ago

    Anaheim, United States Marathon HVAC Service, Inc Full time

    Do you enjoy building relationships with clients? Can you put others at ease in stressful situations? If so, Marathon HVAC Services is on the hunt for a part-time or full-time Plumbing Team Customer Service Representative. We are looking for a dedicated individual to join us in our Anaheim, CA office for training with the ability to work remotely once...

  • Customer Service Representative

    3 weeks ago

    Anaheim, California, United States El Pollo Loco Full time

    El Pollo Loco seeks a Customer Service Representative to join our team. This role is based in the restaurant and will require interacting with customers, handling orders, and maintaining a clean environment.Key Responsibilities:Greet and assist customers in a friendly and helpful mannerProcess customer orders efficiently and accuratelyApply suggestive...

  • Bilingual Customer Service Representative

    6 days ago

    Anaheim, United States Westminister Capital Full time

    Job DescriptionJob DescriptionThe Bilingual Customer Service Representative will report to the Key Account Manager. The primary responsibility is to support our customers with orders in both English and Spanish as needed. The role involves all aspects of customer service, sales management, and coordination with other departments. As the Bilingual Customer...

  • Customer Service Representative

    4 weeks ago

    Anaheim, California, United States EVS Inc Full time

    About EVS IncEVS Inc is a dynamic and customer-focused organization dedicated to delivering exceptional service experiences. We are seeking a talented Customer Service Representative to join our team and contribute to our mission of excellence.Salary: $50,000 - $70,000 per yearWe offer a competitive salary range based on experience, with opportunities for...

  • Customer Service Representative

    8 months ago

    Anaheim, United States Uline Full time

    Process customer orders and inquiries in a collaborative call center using world-class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expe Customer Service Representative, Customer Service, Bilingual, Representative, Retail

  • Customer Service Representative

    3 weeks ago

    Anaheim, California, United States KPC GLOBAL MEDICAL CENTERS INC. Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at KPC Global Medical Centers Inc. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and making a positive impact on patients' lives.As a Customer Service Representative, you will be responsible for...

  • Customer Service Representative

    8 months ago

    Anaheim, United States Merge Opportunities Full time

    Overview Reborn Cabinets has been in business for nearly 40 years and is the leading provider of kitchen and bathroom remodeling services with locations throughout the West Coast. We are looking for a Customer Service Representative to join our award-winning team and assist with our national expansion! ResponsibilitiesReview/Audit projects in...

  • Customer Service Representative

    3 weeks ago

    Anaheim, California, United States Wingstop Full time

    OverviewAt Wingstop, we're passionate about serving our guests with World Class service. As a Guest Service Team Member, you'll be the face and voice of our brand, delivering authentic, positive experiences to every guest who walks into our restaurant.Key Responsibilities:Act as the front-line representative of WingstopProvide exceptional customer service by...

  • Customer Service Representative

    3 weeks ago

    Anaheim, California, United States U-Haul Full time

    Job Overview: U-Haul is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing staff, you will provide exceptional service to our customers while working in a fast-paced environment. This part-time role requires flexibility, strong communication skills, and the ability to multitask. If you are a people...

  • Customer Service Representative

    1 month ago

    Anaheim, United States ProLogistix Full time

    Base Pay: 20.00 per HOURIMMEDIATE CUSTOMER SERVICE TECH OPENING! Don't Miss This Awesome Career Opportunity Customer Service Tech $20 per hour The right company can make a world of ... Continue reading "Customer Service Representative"IMMEDIATE CUSTOMER SERVICE TECH OPENING! Don't Miss This Awesome Career Opportunity Customer Service Tech $20 per hour ...

  • Customer Service Representative

    3 weeks ago

    Anaheim, United States Arizona Tile, LLC. Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team in Anaheim. In this role, you will be responsible for providing exceptional service to retail customers and contractors, both in person and over the phone.As a key member of our sales team, you will work closely with customers to select and order...

  • Customer Service Representative

    1 month ago

    Anaheim, United States ViaPlus by VINCI Highways Full time

    ABOUT USViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless...

  • Customer Service Representative

    2 days ago

    Anaheim, United States Total Warehouse Inc. Full time

    Job DescriptionThe Customer Service Representative - Parts will play a crucial role in supporting our customers' needs by providing prompt and accurate parts quotations and orders.Duties and ResponsibilitiesProcess customer requests for parts and service quotes, including receiving and placing orders.Manage the complete asset service quoting cycle, ensuring...

  • Customer Service Representative

    5 days ago

    Anaheim, California, United States Mohawk Industries Inc Full time

    Company Overview">Dal-Tile, a subsidiary of Mohawk Industries, is the largest manufacturer of tile and natural stone in the United States.Salary Information">The expected base pay rates for this role range from $20.67 to $28.84 per hour.Job Description">This Customer Service Representative position involves providing various support services such as...

  • Customer Service Representative

    3 weeks ago

    Anaheim, California, United States Orange County's Credit Union Full time

    Job OverviewAt Orange County's Credit Union, we're committed to creating a workplace where every voice matters. As a Member Service Representative, you'll be the face of our credit union, providing exceptional service to our members and helping them achieve their financial goals.Our ideal candidate is passionate about serving people and has a strong...

  • Customer Service Representative

    3 weeks ago

    Anaheim, California, United States Wingsaholic Full time

    Job DescriptionWe are seeking a friendly and hard-working Customer Service Representative to join our team at Wingsaholic. As a Cashier, you will be responsible for providing excellent customer service by ensuring all transactions run smoothly.Key Responsibilities:Greet each customer with a smile and maintain a welcoming environmentRing up sales and complete...

  • Customer Service Representative

    3 weeks ago

    Anaheim, United States Arizona Tile, LLC. Full time

    At Arizona Tile, LLC., we are seeking a skilled Customer Service Representative to join our team in Anaheim. This role will involve assisting retail customers and contractors with selecting and ordering materials that meet their needs. The ideal candidate will possess excellent communication skills and be able to work independently as well as part of a...

  • Customer Service Representative

    3 weeks ago

    Anaheim, United States Lobel Financial Corporation Full time

    About the RoleAre you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and supportive environment? We are seeking a highly skilled Customer Service Representative to join our team at Lobel Financial Corporation. As a key member of our customer service department, you will be responsible for handling inbound customer...

  • Customer Service Representative

    3 weeks ago

    Anaheim, United States Professional Organization Full time

    Job OverviewWe are seeking a highly motivated individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Assist with training room setup and coordinationGreet students and provide a warm welcomeOversee training materials...