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Customer Service Representative I

1 month ago

Capon Bridge, United States FNB Bank Full time

Customer Service Representative I

DEPARTMENT:

Branch Operations

REPORTS TO:

Branch Manager at any of the bank's locations or Head CSR

SUPERVISES:

None
POSITION CLASSIFICATION:Non-Exempt

SUMMARY: Provides basic cash receipt and payment services in accordance with financial institution procedures.

CSR I

MAJOR DUTIES &
RESPONSIBILITIES:

  • Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
  • Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances.
  • Promotes and explains other financial institution services such as consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, Cashier's checks and money orders.
  • Receives mortgage, consumer loan and other payments and ensures the payments match balances due and are posted using proper transaction codes. Enters payments into computer. Generates customer receipts.
  • Issues money orders and Cashier's Checks.
  • Assists in the bank-by-mail function, where available
  • Places holds on accounts for uncollected funds.
  • Counts, checks and packages coins and currency.
  • Balances cash drawer at the end of the shift and compares totaled amounts to computer-generated proof sheet. Reports any discrepancies to the supervisor as necessary.
  • Ensures that the CSR station is properly stocked with forms, supplies, etc.
  • Reports malfunctions of CSR terminals and other equipment used at the CSR station.
  • Is responsible for checking night depository bags and recording proper information on the financial institution's forms.
  • Responsible for performing or assisting with ATM stocking/balancing, coin machine balancing, and utility bill processing/balancing.
  • Assists customers with debit card issuance and activation.
  • Through on-the-job training and attendance in approved classes, gains understanding of any applications of Federal and State laws concerning the processing of negotiable instruments.
  • Develops a strong working knowledge of all consumer regulations, including: Regulation CC, E, BSA, Privacy, Uniform Commercial Code, and State Statutes.
  • May be assigned other duties as deemed necessary.
EDUCATION &

EXPERIENCE:
  • High school diploma or equivalent.
  • Successful completion of in-house training program (if available) or other approved training program.
  • Good interpersonal communication and computer skills; ability to operate standard office equipment such as adding machines and typewriters.

FNB Bank is an EOE/AA employer. We will not discriminate in our employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.