Shareholder/Customer Service Rep

2 weeks ago


Watertown, United States Wis-Pak Full time

** Position Description**

**Shareholder/Customer Service Rep (Full Time) Watertown, WI** Shift/Work Schedule **First** Employment duration **Full-time** Pay range **Job Brief**

Provide Customer Service to Shareholders

**Position: Shareholder Service Representative**

**Reports To: Shareholder Services and Fulfillment Manager**

**JOB SUMMARY:** To help develop, process, track, and communicate Shareholder orders from import and entry, to inventory allocation and scheduling, to dispatch and shipment, thru fulfillment and delivery.

**JOB DUTIES/ESSENTIAL FUNCTIONS :**

* Consolidate Shareholder and customer warehouse orders entered through the Shareholder Service Portal to JD Edwards.

* Consolidate Shareholder Direct to Trade/Bulk orders entered through the Shareholder Service Portal to JD Edwards.

* Process Layer and Case Picked Shareholder orders entered through the Shareholder Service Portal to JD Edwards.

* Process backorders daily to help avoid any Shareholder out of stock situations.

* Process Shareholder product returns for credit and recycling.

* Assist Shareholders and customers with order entry via the Shareholder Service Portal and trouble shoot entry issues.

* Ensure communication for all order requirements to production schedulers, dispatchers, material schedulers, and transfer schedulers.

* Follow up on completion of all order requirements with production schedulers, dispatchers, material schedulers, and transfer schedulers.

* Assist Shareholders and Wis-Pak warehouses in managing PQI.

* Follow internal product supply plans and guidelines for sourcing in processing Shareholder and customer orders.

* Work with Wis-Pak warehouses and Marketing to manage Shareholders in and out of promotional packaging.

* Follow internal guidelines for maximizing payload on shipments to Shareholders.

* Professionally communicate to Shareholders all information that pertains to status of order fulfillment including updates to the Web Client Newsflash.

**JOB DUTIES** /**MARGINAL JOB FUNCTIONS:**

* Act as company advocate to the Shareholders as the majority of communications are routed through the Account Representative position.

* Assume other duties as needed.

**QUALIFICATIONS:**

High School diploma or equivalent.capability to effectively communicate or demonstrate computer skills using JD Edwards or similar ERP software systems is essential to this position. Should have some ability to demonstrate computer skills using Microsoft Office Products, especially Excel or other related spread sheet software. Ability to demonstrate an understanding of basic math. Efficient and accurate data entry skills. Good organizational, multi-tasking, analytical, and time management Skills. Self-starter that is able to work independently. Must have ability to demonstrate outgoing, personable, and proactive communication skills.

**JOB DISCLAIMER**

This list of job duties and responsibilities is not intended to be all inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

****

Share



  • Watertown, United States Intelliswift Full time

    Job ID: 23-05160 Job Title: Associate Customer Service Rep Job Duration: 3+ Months Job Location: Waltham, MA Job Description: ViaCord, a Client Company, provides newborn stem cell preservation services for expectant families. Newborn stem cells are a valuable source of non-controversial stem cells; the building blocks of our blood and immune systems. The...


  • Watertown, United States Kangaroo Express Full time

    Kangaroo Express - 354 Arsenal St - [Retail Associate / Team Member] As a Retail Customer Service Rep @ Kangaroo Express, you'll: Greet customers; Run the register; Cashier; Make purchase suggestions; Work with the food program; Be working around the store (inside and out) in many different areas to help maintain high standards for store appearance and to...


  • Watertown, United States Domino's Pizza LLC Full time

    Company DescriptionJob Description At Domino's Pizza, we're searching for top candidates who are adaptable, self-motivated, and have passion for customer service. Learn and sharpen your business skills as a manager for Domino's Pizza by staffing your store, managing costs, and developing your team members all while in a fun and energetic environment! Minimum...


  • Watertown, United States Wheelco Full time

    **Customer Service Representative** Customer Service Watertown, South Dakota Department **Customer Service** Compensation **DOE** 60-year-strong and family-owned, Wheelco is looking for a Customer Service Representative who has heavy-duty parts knowledge and enjoys helping customers find the right products they need. We offer a fun, positive working...


  • Watertown, United States Dacotah Banks Full time

    ** Customer Service Representative** **Job Category****:** Employee **Requisition Number****:** CUSTO002016 Showing 1 location **Job Details** **Description** **Job Summary** Under the support of the Market Retail Leader, you will serve as an advisor with a holistic understanding of the mission of Dacotah Bank. You will help achieve the goals of Dacotah Bank...

  • EDI Coordinator

    2 weeks ago


    Watertown, United States WIS PAK - WATERTOWN Full time

    JOB REQUIREMENTS: Location: Central Position: EDI Coordinator Reports To: Director of Business Systems Transformation Date: 12/1/2023 JOB SUMMARY The EDI Coordinator will develop, coordinate and support all EDI related relationships for the organization, including Wis-Pak and Shareholder operations.The position is responsible for analyzing EDI requirements...


  • Watertown, United States Valvoline Full time

    Valvoline - JobID: 27815347 [Auto Service Technician] As a Customer Service Advisor at Valvoline, you'll: Create lasting impressions and build loyal customers by using your knowledge of the products and services; Deliver a positive first impression to each guest with a warm, friendly greeting; Present oil change options and additional services based on...


  • Watertown, United States Valvoline Full time

    Valvoline - JobID: 27721972 [Auto Service Technician] As a Customer Service Advisor at Valvoline, you'll: Create lasting impressions and build loyal customers by using your knowledge of the products and services; Deliver a positive first impression to each guest with a warm, friendly greeting; Present oil change options and additional services based on...


  • Watertown, Massachusetts, United States Circle K Full time

    Store : 23179 Nys Route 342, Watertown, New York 13601Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative,...


  • Watertown, United States Love's Travel Stops & Country Stores, Inc. Full time

    Address: 23425 State Route 12 Watertown, NY, 13601 Benefits: * $15.00 - $22.00 p/hr * Paid Time Off * Flexible Scheduling * 401(k) - 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Career Development Welcome to Love's! At Love's, our cashiers work in a fast-paced environment and maintain clean places while having friendly faces. They...


  • Watertown, United States Fastachi Full time

    **Operations/Customer Service Associate**: We are currently seeking an Operations/Customer Service Associate to facilitate our wholesale, ecommerce, mail order and corporate orders and to oversee customer service. This key position will be the primary contact for our customers in the above channels. This position reports to owner and will work closely with...


  • Watertown, United States Adams Publishing Group Full time

    **Multi Media Advertising Account Executive** APG Southern Wisconsin is seeking a dynamic Multi Media Account Manager to represent a wide variety of hyper local advertising products & services including digital, print, sponsorships, and events to our regional customers. This salary plus commission role is located in Fort Atkinson, Wisconsin. With a base...


  • Watertown, United States New York Life Full time

    **Customer Service Professional - Receptionist 85273** * **Please wait...** **Location:** Waltham, MA, US When you join New York Life, youre joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing....


  • Watertown, United States Valvoline Full time

    Valvoline - JobID: 28085468 [Auto Service Technician] As a Customer Service Advisor at Valvoline, you'll: Create lasting impressions and build loyal customers by using your knowledge of the products and services; Deliver a positive first impression to each guest with a warm, friendly greeting; Present oil change options and additional services based on...


  • Watertown, United States Love's Travel Stops & Country Stores Full time

    Req ID: 434201 Address: 23425 State Route 12 Watertown, NY, 13601 Benefits: - $15.00 - $22.00 p/hr - Paid Time Off - Flexible Scheduling - 401(k) 100% Match up to 5% - Medical/ Dental/ Vision Insurance after 30 days - Career Development Welcome to Customer Service, Cashier, Retail, Service, Commercial Driver, Customer


  • Watertown, United States First PREMIER Full time

    ** Remote Customer Service Professional ($15-$17.50/hr. Starting)** **Job Category****:** Call Center **Requisition Number****:** REMOT002463 Showing 1 location **Job Details** **Description** **Facility:** PREMIER Bankcard **Location:** Watertown, South Dakota **Shift**: Evenings, Weekends **Job Schedule:** Full-time or Part-time **About PREMIER:** As a...


  • Watertown, United States Wheelco Full time

    **Customer Service Representative - Parts Counter** Customer Service Watertown, South Dakota Department **Customer Service** Compensation **DOE** 60-year-strong and family-owned, Wheelco is looking for a Customer Service Representative who has heavy-duty parts knowledge and enjoys helping customers find the right products they need. We offer a fun, positive...


  • Watertown, United States U-Haul Full time

    Location: 19153 US Rte 11, Watertown, New York 13601 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Watertown, United States White House Full time

    White House of Music's retail sales staff is at the forefront of White House of Music's business, working face-to-face, online, or via phone with customers to promote White House of Music's products and services. Successful individuals possess the ability to sell and close sales, superior interpersonal, oral, and written communication skills, a positive...


  • Watertown, United States Penske Full time

    Location: 21112 Little Tree Dr Watertown, NY, 13601 Pay: $21.27/hr, 2nd shift differential $2.00, 3rd shift differential $3.00 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and...