Call Center Technician

3 weeks ago

Decatur, United States Crossing Healthcare Full time
Job Details

Job Location
Community Health Improvement Center - Decatur, IL

Position Type
Full Time

Education Level
High School

Salary Range
$15.00 - $20.00 Hourly

Job Shift
Day Shift

Job Category
Admin - Clerical

Description

Job Summary:

The Call Center Technician is responsible for scheduling and interacting with patients via telephone and performs a range of duties which includes answering incoming telephone calls, taking messages and tasking appropriately, scheduling appointments and gathering required information in preparation for the patient's on-site appointment

Supervisory Responsibilities:
  • none
Qualifications

Duties/Responsibilities:
  • Understands and adheres to the Crossing Healthcare Standards, Policies and Behaviors.
  • Responds to inquiries regarding appointments, referrals, refills, etc.
  • Remains aware of call queues and complete call processing in an efficient manner while maintaining high level of customer experience.
  • Displays active listening, empathy, courtesy, and professionalism with callers and colleagues.
  • Strives to resolve caller's inquiries in a single interaction.
  • Fulfills responsibilities to ensure proper patient identification, accurate demographics and insurance coverage, and managing/updating patient medical records.
  • Performs general office/clerical duties at offsite practices as needed, including scheduling, registration, and other front desk duties.
  • Provides feedback and collaborates with colleagues and leadership to improve departmental performance.
  • Completes all annual mandatory requirements and conditions of employment.
  • Performs all other related duties as assigned
Competencies
  • Ability to maintain confidentiality
  • Ability to relate to persons of various economic levels and cultures
  • Average to above average level of interest in working with people and data
  • Cooperative attitude, with the ability to be assertive when needed
  • Proficiency in use of telephone system, computer, and basic office equipment
  • Superior listening, verbal, and written communication skills
  • Excellent data entry and typing skills
  • Knowledge of customer service practices and principles
  • Ability to handle the stressful situation appropriately
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
Education and Experience:
  • High School Diploma or equivalent
  • One to two years' experience in health care setting preferred
Physical Requirements:
  • Ability to work in conditions that include exposure to blood, bodily fluids and tissues, contagious diseases and/or other potentially hazardous materials
  • Moderate physical exertion including walking, standing bending, reaching and carrying moderately heavy loads (up to 10lbs)
  • Ability to sit for extended periods of time

Pleasant speaking voice

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