FL-DCF-Rockledge-Storefront Clerk- Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby. BI-LINGUAL (English/Spanish) preferred

_ Pay Rate: $15.00 hr_

_ M-F: 8 to 5_

_ Onsite Position_

_ JOB DESCRIPTION:_

• • Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
    
• • Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.
    
• • Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
    
• • Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquires to ensure resolution.
    
• • Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.
    
• • Resolves Electronic Benefit Transfer (EBT) ACCESS card issues which includes personal identification number (PIN) unlocks.
    
• • Assists customers with referrals to other agencies and community resources.
    
• • Monitors lobby traffic flow and notifies supervisor of any issues.
    
• • Completes client registration clearances (CRAD) as needed.
    
• • Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all public assistance programs.
    
• • Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.
    
• • Ensures electronic case records are documented thoroughly and properly as required by Department procedures.
    
• • Takes appropriate corrective action on identified errors through the quality management system, management evaluation reviews, and quality control reviews.
    
  
  

MINIMUM SKILL REQUIREMENT:

• • Knowledge of the principles and techniques of effective communication; office procedures and practices; basic arithmetic.
    
• • Ability to deal with the public in a tactful, courteous and effective manner; speak clearly and correctly; listen effectively;
    
• • Record and evaluate data relating to applicant employment or assistance for health care or community services;
    
• • Understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services;
    
• • Review data for accuracy and completeness; organize and maintain filing systems;
    
• • Perform basic arithmetical calculations;
    
• • Plan, organize and coordinate work assignments;
    
• • Communicate effectively;
    
• • Establish and maintain effective working relationships with others.