![Eurofins Scientific](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
2 months ago
**Customer Service Representative**
* Houston, TX, USA
* Employees can work remotely
* Full-time
**Company Description**
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. The Group also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2020, Eurofins generated total revenues of EUR 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.
**Job Description**
The Customer Service Representative (CSR) will be responsible for managing customer orders by phone, fax or e-mail. The CSR must be able to work independently and be able to handle high volume of phone calls throughout the day unaided. The CSR will be responsible to process orders. The CSR will record details from all complaints, and refer to the Customer Service Manager for follow up on escalated issues. The CSR must be able to project a professional company image through phone interaction.
**Essential Duties and Responsibilities**:
Process customer orders
Process quotes
Answer customer calls regarding pricing and orders
Address customer complaints
Answer customer calls regarding product line
Must be able to work under time constraints
Must be able to work in a fast pace environment with attention to detail
**Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Requirements**
**Education:**
* Minimum - High School Diploma
**Experience:**
* 1 year general clerical experience
**Licensure/Certificate/Registration:**
* None
* Knowledge of Microsoft software; such as Word, Excel and Outlook.
* Basic office procedures and use of standard office equipment.
**Skills**
* Strong oral communication skills Strong customer service skills Problem solving skills Strong organizational skills
* Computer literate
**Abilities**
* Employ customer service skills to resolve client problems
* Communicate effectively at all levels of the organization
* Confront and successfully resolve day-to-day problems
* Maintain professional demeanor when working with clients
**Physical Requirements**
* Lifting and Carrying if required when at lab location.
* Up to 15 pounds when carrying reports
* Up to 50 pounds when moving boxes of reports
**Additional Information**
Position is full-time, Monday - Friday 8:00am - 5:00pm.
* Excellent full time benefits including comprehensive medical coverage, dental, and vision options
* Life and disability insurance
* 401(k) with company match
* Paid vacation and holidays
**Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.**
**Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.**
Customer Service Representative
* Houston, TX, USA
* Full-time
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