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Retail Sales Associate

2 months ago

Minneapolis, United States Canada Goose Full time

Company DescriptionCanada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.Job DescriptionPosition Overview:The Brand Ambassador - Experience is responsible for creating and delivering highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You embody Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, bringing the guest journey to life. You consistently develop authentic relationships, always demonstrating a passion for the customer. You drive sales by achieving revenue targets, building brand loyalty, and collaborating with your team to ensure a seamless customer journey. Ultimately, you model compelling selling behaviours, execute with operational excellence, and are a steward of Canada Goose's values and culture. What You'll Do:Achieve or exceed personal sales targets and productivity standardsBuild a positive store environment through effective communication, collaboration and partnership with the management teamAttend and participate in all store meetings, events and product knowledge sessionsAssist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail etc.Contribute to the store's Units per Transaction (UPT) by introducing new, underperforming and strategic categoriesDevelop, maintain and drive personal customer relationship management (CRM) through clienteling and after sale customer engagementLeverage in store elements to provide a memorable customer experience and promote repeat purchaseFollow all store operating procedures to minimize store shrinkHandle all Point of sale (POS) transactions in compliance with company standardsSupport in the overall upkeep of physical store maintenance and standardsMaintain Visual Merchandise directivesLet's Talk About You:Minimum 2 years of customer service experience, preferably in the apparel retail industryProven record of successful sales performancePrevious experience working with affluent and luxury brands in high traffic locationsStrong time management and multi tasking skillsAbility to work efficiently in a fast-paced and team orientated environmentGood understanding of CRM tools/processesExcellent communication and social skillsBasic skills in Microsoft Office, specifically, Word and ExcelBonus points for proficiency in another languageQualificationsAdditional InformationWhat's in it For You?A company built on Canadian roots and heritageYour work is recognized with a comprehensive and competitive Total Rewards ProgramOpportunities for career growth through numerous internal and external programsRecognize and be recognized by your peers with our Goose Rewards & ICON RewardsBe a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care aboutAccess to tools and resources to support physical and mental health, embracing change and connecting with colleaguesInspiring leaders and colleagues who will lift you up and help you growWe believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.There are multiple ways to interview with us If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.