Sr. Program Manager

At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe.Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products, alongside state of the art security features, to complement our award-winning mesh WiFi systems. As an Amazon company, we combine the best of startup culture with the resources and stability of one of the world's leading technology companies. Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and we're looking for you to join us in shaping the future of the connected home.As a Senior Program Manager for eero's Beta Programs, this leader will be responsible for strategically driving and overseeing all Beta initiatives across hardware, software, and mobile app development cycles. They will develop and execute the comprehensive Beta strategy, establishing processes, metrics, and governance models to ensure program success across multiple concurrent Beta releases. This senior leader will serve as the primary Beta program authority, providing strategic guidance to senior leadership and ensuring eero's product quality meets or exceeds customer expectations globally. The role requires excellent program management skills, technical acumen, and the ability to influence across all levels of the organization. By bridging the gap between development, operations, and customer support, this role will be vital in ensuring the eero product meets its quality commitments for customers around the world.Key job responsibilitiesAs a Sr. Beta Program Manager you will:- Lead the end-to-end Beta program lifecycle, from planning and participant selection to execution and analysis- Build and manage relationships with key stakeholders across Engineering, Product, Marketing, and Customer Experience teams- Establish and track program KPIs, risk management frameworks, and success metrics- Oversee the analysis of technical feedback, bug reports, and network logs to drive data-driven decisions- Manage the Beta participant community and ensuring high-quality feedback collection- Develop scalable processes for Beta release management and technical transitions to production- Create executive-level reporting on Beta program health, insights, and recommendations- Direct a team of Beta program specialists and coordinating cross-functional resourcesA day in the lifeAs a Sr. Beta Program Manager and subject matter expert supporting eero's Beta team, you will collaborate closely with Engineering, Product, and Customer Experience teams to organize and lead the successful delivery of eero's Beta programs, mentor CX agents, and ensure the successful transition and performance of product releases for customers globally.About the teamTo find out more about eero, please visit check out eero's open roles (content/en/teams/devices-services/hardware-eero?country%5B%5D=US&keyword%5B%5D=eero)BASIC QUALIFICATIONS- 7+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Proven track record managing complex beta/user testing programs at scale- Demonstrated ability to lead cross-functional teams without direct reporting authority- excellent analytical skills with the ability to translate data into actionable insights- Experience managing customer feedback programs- Experience developing program documentation, processes, and best practices- Bachelor's degree or equivalent experiencePREFERRED QUALIFICATIONS- Experience with agile development methodologies and release management- Proficiency with project management tools (e.g., JIRA, Confluence, etc.)- Experience with risk management and mitigation strategies- Experience building and maintaining relationships with external beta communities- Basic understanding of networking concepts, software development lifecycle, and hardware testing principles- Master's degree, or MBA in business, operations, organizational development, or related field.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected

Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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