Onsite Customer Service Representative

2 weeks ago

Everett, Massachusetts, United States Concentric, LLC Full time
Job Type
Full-time
Description
Concentric

is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company's signature solutions, Guaranteed POWER and Perpetual POWER are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn

.
Benefits
At Concentric we believe that

Our People

are what make us great and help us deliver exceptional customer service We offer industry leading benefits:
Competitive pay - Plus incentive opportunities and overtime potential for our hourly employees
Three medical plan options with employer premium contribution that start on day one.
Employe paid dental and vision insurance that starts on day one.
Health Savings Account (HSA) with company contribution on eligible High Deductible Health Plans (HDHP).
Medical and dependent care Flexible Spending Accounts (FSA) available.
Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
Company 401K plan with 100% match on the first 4% of employee contributions.
8 paid holidays.
Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
We offer employee paid accident, critical illness, and hospital indemnity insurance.
We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
Training and mentoring - Learn from our experts in the industry.
Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.
Job Summary
The Customer Service Representative makes and receives calls for commercial and consumer program accounts and promotes company product sales to customers and community organizations. This position will also be responsible for processing quotes and sales for existing customers. This position reports to the Sales Manager, Retail Division and has no direct reports. Pay range is Pay range: $22 to $24.
Key Job Responsibilities:
Provide excellent customer service by addressing all questions or concerns regarding accounts, products, and services.
Answer incoming calls from customers, vendors, and the general public and provide requested information in a professional and friendly manner.
Make outgoing calls to support the sales team in developing new clients and closing sales while considering available discounts, special pricing, and shipping costs.
Make a minimum of 40 outbound calls per day increasing as they become proficient in this position.
Receive, price, and enter in the computer customer orders, returns, and exchanges.
Notify customers of availability, shipping dates, and associated delivery fees of products, services, and replacement parts.
Generate quotes based on customer's needs.
Perform data entry regarding client records within CRM programs.
Communicate understanding of all products, technology, and industry, including any upcoming product or service offerings.
Occasionally assist retail counter with sales where support is needed.
Must be available to perform occasional work during evenings and/or weekends for trade shows or special events.

Key Performance Measurements:
•

•
A score card that reflects team performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
• Demonstrates complex scheduling ability, resulting in a high degree of technician efficiency.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key performance indicators as assigned.
Requirements

• High School or GED Diploma required. Prefer an associate degree from an approved two-year college or university or very strong equivalent experience.

• Strong computer skills with Excel, Word, and data management capabilities. Previous ERP experience a plus.

• Strong communication, problem solving, and analytical skills.

• Ability to organize his/her own work and work independently, with limited supervision.

• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.

• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.

• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.

• Ability to work collaboratively with other departments toward the greater good of the organization.

• Ability to adapt to a fast-changing environment.

• Ability to be successful in high throughput environment.

• Willingness to work occasional overtime.
*This job description is subject to change at any time.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in a office, or home office environment. The noise level in the office work environment is quiet to moderate.
The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.
#LI-Onsite
#LI-ED1
Salary Description
$22 to $24

  • Onsite Customer Service Representative

    2 weeks ago

    Everett, Massachusetts, United States Concentric Full time

    Job Type Full-time Description Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company's signature solutions, Guaranteed POWER and Perpetual POWER are industry firsts, improving reliability,...

  • Onsite Customer Service Representative

    3 weeks ago

    Everett, Massachusetts, United States Concentric Full time

    Job Type Full-time Description Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company's signature solutions, Guaranteed POWER and Perpetual POWER are industry firsts, improving reliability,...

  • Automotive Customer Service Representative

    3 weeks ago

    Everett, Massachusetts, United States Fleet Service Auto & Truck Repair Full time

    Fleet Service Auto & Truck Repair, located in Everett, WA, is looking for an enthusiastic and driven full-time Automotive Customer Service Representative to join our family This entry-level position offers enormous growth opportunities while enjoying a competitive salary ranging from $40,000 to $60,000 per year and an array of amazing company-wide benefits,...

  • Customer Service Representative

    5 days ago

    Everett, Massachusetts, United States VSE Corporation Full time

    The Customer Service Representative is responsible for handling multiple customer accounts and providing customers with quality service based on civil aviation articles in accordance with the current technical data provided in the manufacturers' Inst Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Service

  • Customer Service Representative

    7 days ago

    Everett, Massachusetts, United States Providence Health & Service Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Providence Health & Services. As a key member of our team, you will be responsible for answering telephones, routing calls, taking messages and providing routine information to callers.Hospital Emergency ProceduresYou will maintain knowledge of various hospital...

  • Customer Service Representative

    11 hours ago

    Everett, Massachusetts, United States The Kroger Company Full time

    Customer Service RepresentativeAs a Customer Service Representative at The Kroger Company, you will be responsible for providing excellent customer service and ensuring that customers have a positive shopping experience.Your Key Responsibilities:Respond to customer inquiries in a professional and courteous manner;Resolve customer complaints in a timely and...

  • Customer Service Representative

    1 week ago

    Everett, Massachusetts, United States Insight Global Full time

    The Customer Service Representative requires a high level of internal customer engagement, plus the capability to coordinate successful integrated product offerings. The Customer Service Representative works in coordinating, supporting and improving the commercial process and positively influence customer happiness. The Customer Service Representative is...

  • Customer Service Representative

    2 weeks ago

    Everett, Massachusetts, United States Insight Global Full time

    The Customer Service Representative requires a high level of internal customer engagement, plus the capability to coordinate successful integrated product offerings. The Customer Service Representative works in coordinating, supporting and improving the commercial process and positively influence customer happiness. The Customer Service Representative is...

  • Customer Service Representative

    2 days ago

    Everett, Massachusetts, United States WIS Inventory Solutions Full time

    As a Customer Service Representative at WIS Inventory Solutions, you'll be the first point of contact for our customers, providing them with exceptional support and guidance to help them navigate our services. Your primary responsibility will be to ensure that customers receive accurate and timely information about their inventory, resolving any issues that...

  • Customer Service Representative

    2 days ago

    Everett, Massachusetts, United States Sportsman's Warehouse Full time

    Are you a people person looking for a challenging and rewarding role? We're looking for a Customer Service Representative to join our team at Sportsman's Warehouse. As a Cashier/Customer Service Associate, you'll be responsible for:Engaging with customers and providing personalized service.Processing transactions and handling customer payments.Responding to...

  • Customer Service Representative

    7 days ago

    Everett, Massachusetts, United States Providence Health & Service Full time

    About Our TeamAt Providence Health & Services, we pride ourselves on delivering exceptional patient care and services.Responsibilities:Providing timely and accurate responses to patient inquiries and requests.Maintaining accurate records of patient interactions and communicating effectively with healthcare teams.Supporting the overall mission of the...

  • Customer Service Representative

    1 week ago

    Everett, Massachusetts, United States Concentric, LLC Full time

    At Concentric, LLC, we are seeking a skilled Customer Service Representative to join our team. This role is responsible for providing exceptional customer service by addressing questions or concerns regarding accounts, products, and services.Key Responsibilities:Answer incoming calls from customers, vendors, and the general publicProvide requested...

  • Customer Service Representative

    7 days ago

    Everett, Massachusetts, United States Michael's Inc Full time

    As a **Customer Service Representative** at Michaels, you'll be the face of our company, providing top-notch customer service to our customers. You'll be responsible for resolving customer complaints, answering questions, and making recommendations to help customers find the right products.Key Responsibilities:Answer customer calls and respond to customer...

  • Retail Customer Service Representative

    3 days ago

    Everett, Massachusetts, United States Walmart Full time

    About the Job:We are seeking a Retail Customer Service Representative to join our team at Walmart. As a Retail Customer Service Representative, you will be responsible for providing excellent customer service to our customers, both in-store and online.You will help customers find the products they need, answer their questions, and resolve any issues that may...

  • Customer Service Representative

    5 days ago

    Everett, Massachusetts, United States U-Haul Full time

    Compensation Range: $16.28 to $26.00 Hourly Location: 6443 Evergreen Way, Everett, Washington 98203 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive...

  • Customer Service Representative

    2 weeks ago

    Everett, Massachusetts, United States Mike Ramirez - State Farm Agent Full time

    Benefits:Bonus based on performanceCompetitive salaryFlexible scheduleOpportunity for advancementTraining & development*Bilingual Spanish Position*ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Mike Ramirez - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of...

  • Customer Service Representative

    1 week ago

    Everett, Massachusetts, United States Mark Shapiro - State Farm Agent Full time

    Responsive recruiter Benefits: Simple IRA License reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development *Bilingual Spanish Position* ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Mark Shapiro - State Farm...

  • Customer Service Representative

    5 days ago

    Everett, Massachusetts, United States Mark Shapiro - State Farm Agent Full time

    Benefits:Simple IRA License reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development *Bilingual Spanish Position*ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Mark...

  • Customer Service Representative

    1 week ago

    Everett, Massachusetts, United States Mike Ramirez - State Farm Agent Full time

    Benefits:Bonus based on performanceCompetitive salaryFlexible scheduleOpportunity for advancementTraining & development*Bilingual Spanish Position*ABOUT OUR AGENCY:I began my journey with State Farm in 2006, working for an agent before opening my own agency in 2014. Today, I lead a team of seven, where collaboration and a supportive work environment are at...

  • Customer Service Representative

    1 week ago

    Everett, Massachusetts, United States Randys Worldwide Full time

    Job TypeFull-timeDescriptionThe Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email. CSR will provide exceptional customer service resolving customer issues effectively while working in a fast-paced, high-volume environment.Essential Duties &...