Assistant Store Manager

3 weeks ago

Rochester, New York, United States Forever 21 Full time
The Assistant Manager Operations reports to and supports the Store Manager in ensuring the store team delivers top quality customer service and creates an excellent customer experience. The Assistant Store Manager Operations will help manage Sales Associates, FT Store Supervisors and PT Store Supervisors in maintaining and driving sales, customer satisfaction, the store's facilities, loss prevention audits, service, staffing goals, payroll planning, safety, administrative work, company programs, and inventory control so that work is actualized in accordance with company-defined practices and processes. Alongside the Store Manager, the Assistant Store Manager Operations must be a role model for the company, the customer first mentality and the workplace culture.

Duties/Responsibilities

Actively participates in store walkthroughs with Store Manager and district leadership to ensure the consistency and quality of service and operational execution.
Aids in educating and providing feedback to store team on the customer first mentality, operational standards, processes and company programs.
Reinforces customer service values by coaching FT Supervisors, PT Supervisors and Sales associates. Trains and develops team members through the Company's Customer FIRST training model.
Works with the Store Manager and other members of management to create processes or programs in the store that will drive sales and bottom-line profitability.
Partners with the Store Manager on analyzing data in order to plan and strategize appropriately.
Drives results by creating short-term plans and long-term strategies, processes, and events that reflects a positive and rewarding experience for both the customer and other employees.
Spends at least 60% of the shift performing Leader on Duty tasks.
Communicates regularly with the management team regarding all aspects of sales, payroll deliverables, customer feedback and FT Supervisor, PT Supervisor and Sales Associate performance. Ensures service, merchandising, operational standards and Company credit initiatives are met through company-defined practices and processes.
Manages hiring goals and payroll planning and forecasting against key targets.
Assists with talent selection, training, coaching, engagement and retention for all store employees. Effectively partners and builds productive working relationships with supervisor, peers, FT Supervisors, PT Supervisors and Sales Associates.
Partners with merchandising leaders to ensure execution of markdowns, signage, and marketing align with merchandise placement.
Owns the daily schedule of employees and the business which can include Kronos, staff schedules and payroll budgeting.
Leads overall store earnings by driving top line sales and managing controllable contribution.
Assists in addressing performance by initiating and administering action plans for FT Supervisors, PT Supervisors and Sales Associates.
Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.

Knowledge, Skills, and Qualifications
Must be at least 18 years of age with a high school diploma or equivalent. College degree or relevant
technical or vocational training preferred.
Must have at least 2 to 3 years of retail experience with prior supervisory or management experience. Must demonstrate a strong customer service mentality.
Must be proficient in coaching and training, sales generation, strategic planning, and customer service. Must be capable of conducting training workshops to instruct and achieve company standards.
Must be able to attract, recruit and retain top talent. Must have the skillset to train and develop brand ambassadors.
Must have excellent communication, organizational and time management skills.
Must be able to move around sales floor and stock rooms, work with cleaning chemicals, and lift and carry up to 50 lbs.
Must be available to work a flexible schedule to meet the needs of the business, including a minimum of 2 closing shifts per week and 2 full weekends per month.

  • Store Manager

    4 days ago

    Rochester, New York, United States The Cosmetics Company Store Full time

    Position Summary: We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an...

  • Assistant Store Manager

    2 weeks ago

    Rochester, New York, United States The Salvation Army Portland ARC Full time

    Overview: The Salvation Army's Adult Rehabilitation Centers make a difference in people's lives. Through the collection and resale of gently used goods we are able to provide the financial support to assist men and women with a variety of social and spiritual afflictions. The in-residence rehabilitation program focuses on basic necessities with every man or...

  • Assistant Store Manager

    3 days ago

    Rochester, New York, United States The Salvation Army Portland ARC Full time

    Overview: The Salvation Army's Adult Rehabilitation Centers make a difference in people's lives. Through the collection and resale of gently used goods we are able to provide the financial support to assist men and women with a variety of social and spiritual afflictions. The in-residence rehabilitation program focuses on basic necessities with every man or...

  • Assistant Store Manager

    2 weeks ago

    Rochester, New York, United States The Salvation Army, ARC Full time

    Overview: The Salvation Army's Adult Rehabilitation Centers make a difference in people's lives. Through the collection and resale of gently used goods we are able to provide the financial support to assist men and women with a variety of social and spiritual afflictions. The in-residence rehabilitation program focuses on basic necessities with every man or...

  • Assistant Store Manager

    4 weeks ago

    Rochester, New York, United States Fastrac Café Full time

    Position Summary:If you are a high energy, outgoing person who loves to help and lead others and is looking to join a leadership team that is committed to creating a great place to work and an even better shopping experience for our guests, this job is for you Assistant Managers support the Store Manager and other team members in delivering an exceptional...

  • Assistant Store Manager

    4 weeks ago

    Rochester, New York, United States Leevers Full time

    Save A Lot 6th Ave, 15220 E. 6th Avenue, Aurora, Colorado, United States of America Req #268Step up with a role at Leevers, where our passion is to improve the lives of our employee owners and their neighbors. We understand and serve each store's market with products and prices they value.Leevers Supermarkets is a certified partner of DailyPay DailyPay is a...

  • Assistant Store Manager

    2 weeks ago

    Rochester, New York, United States True Religion Brand Jeans Full time

    Position Description Assistant Store Manager Location Cincinnati Premium City Monroe State/Territory OH IMMEDIATE MANAGER: Store Manager DIRECT REPORTS: 0 DIRECT REPORTS TITLES: N/A JOB CLASSIFICATION: Non - Exempt BUDGET RESPONSIBILITY: N/A LOCATION: THE PURPOSE As a n Assistant Manager , in addition to driving your...

  • Assistant Store Manager

    3 weeks ago

    Rochester, New York, United States DACUT Full time

    WHERE PASSION MEETS PROFESSIONAre you an experienced retail leader with a passion for cannabis and customer service?We're looking for an enthusiastic and drivenAssistant Cannabis Retail Store Managerto join our team If you're ready to lead by example, ensure smooth daily operations, and help create a positive shopping experience for our customers, this is...

  • Assistant Store Manager

    3 days ago

    Rochester, New York, United States Joann Full time

    SUMMARY Handmade happiness starts with you The Assistant Store Manager is to be the right-hand leader to the Store Manager – through them, anything is possible Together they are responsible for the daily operations, success, customer service and team engagement of the store. Similar to the Store Manager, the Assistant Store Manager individually coaches,...

  • Assistant Store Manager

    7 days ago

    Rochester, New York, United States Columbia Sportswear Full time

    ABOUT THE POSITION Our store leadership teams are essential to our business with over 430 retail stores worldwide. From ensuring effective store operations, strategies, and procedures, to guiding and developing team members, our Store Leadership Teams help create memorable consumer experiences while supporting and helping drive the company's mission of...

  • Assistant Store Manager

    5 days ago

    Rochester, New York, United States Columbia Sportswear Full time

    ABOUT THE POSITION Our store leadership teams are essential to our business with over 430 retail stores worldwide. From ensuring effective store operations, strategies, and procedures, to guiding and developing team members, our Store Leadership Teams help create memorable consumer experiences while supporting and helping drive the company's mission of...

  • Assistant Store Manager

    5 days ago

    Rochester, New York, United States Columbia Sportswear Full time

    ABOUT THE POSITION Our store leadership teams are essential to our business with over 430 retail stores worldwide. From ensuring effective store operations, strategies, and procedures, to guiding and developing team members, our Store Leadership Teams help create memorable consumer experiences while supporting and helping drive the company's mission of...

  • Assistant Store Manager

    2 weeks ago

    Rochester, New York, United States The Buckle, Inc. Full time

    Summary Buckle is seeking experienced and talented individuals who desire to take their skills to the next level. As an Assistant in Training (AIT) and Assistant Manager, you have the privilege to work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership. You will also share responsibility...

  • Returning Assistant Store Manager

    3 weeks ago

    Rochester, New York, United States Spencer Gifts Full time

    Hourly rate ranges from $17.50 - $17.75 per hour and is dependent upon qualifications and experience. Benefits include: New York Paid Sick Time, Set-Up and Tear Down Premium Pay Programs, End of Season Premium Pay Program. All Bonus and Pay Programs subject to qualifications. Brand: Spirit Halloween ?This position is for any person who has previously worked...

  • Assistant Store Manager

    2 days ago

    Rochester, New York, United States Chico's FAS Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality. POSITION OBJECTIVE: The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations,...

  • Assistant Store Manager

    3 days ago

    Rochester, New York, United States TJ Maxx Full time

    JOB DESCRIPTION Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing,...

  • Senior Assistant Store Manager

    3 days ago

    Rochester, New York, United States Spencer Gifts Full time

    Spencer's - The Mall At Greece Ridge [ASM / Department Manager] As an Assistant Store Manager @ Spencer's, you'll: Establish and maintain Guest Services; Support the Store Manager in the various tasks involved in the overall operation of a store; Ensure maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all...

  • Retail Assistant Store Manager

    1 week ago

    Rochester, New York, United States Destination XL Group, Inc. Full time

    DXL Group, the largest specialty retailer of men's Big +Tall apparel, is looking for a Retail Assistant Store Manager who is committed to building long term relationships with our guests by providing an experience that is unmatched by other retailers. #FitForYou WHAT MAKES US DIFFERENT? We are committed to developing our people in order to promote from...

  • Retail Assistant Store Manager

    6 days ago

    Rochester, New York, United States DXL Full time

    DXL Group, the largest specialty retailer of men's Big +Tall apparel, is looking for a Retail Assistant Store Manager who is committed to building long term relationships with our guests by providing an experience that is unmatched by other retailers. #FitForYouWHAT MAKES US DIFFERENT? We are committed to developing our people in order to promote from...

  • Assistant Store Manager

    3 weeks ago

    Rochester, New York, United States Genuine Parts Company Full time

    Job DescriptionImagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right...