Remote Support Service Specialist

4 weeks ago

Fort Smith, Arkansas, United States Community Health Systems Full time
The Shared Services Center - Fort Smith provides business office support functions like billing, insurance follow-up, call center customer service, data entry and more for hospitals and healthcare providers. The orientation and training is 8:00-4:30pm CST for approximately 2 weeks. After orientation and training, you will go to the PRN schedule.

Job Summary

The Remote Support Services Specialist, under the direction of the Support Services Manager, maintains procedural standards for a multitude of processes in both host systems while ensuring Internal Audit Guidelines are being met, guided by Accounts Receivable Leadership and the objectives of the SSC. The position serves as a support liaison between internal users, vendors, and the Information Systems/Technology department and investigates and identifies the root cause of moderately complex user, application, and hardware issues. This position's goals are met through professional communication, confidentially and adherence to HIPAA guidelines.

Essential Functions

Completes accurate and timely reconciliation of various SSC and vendor processes through accounts receivable analysis.

Completes tasks related to Medhost support, such as: Net Down, Reclass, Log Reconciliation, etc.

Uses working knowledge of insurance payors, including: understanding of deductibles, coinsurance, contractuals and denials and correctness of adjustment transactions in both host systems.

Assists with tasks outside of normal scope by adapting and prioritizing workflow.

Remains compliant with SSC, CHS and compliance policies and procedures.

Performs other duties as assigned.

Complies with all policies and standards.

Qualifications

H.S. Diploma or GED High School Degree or Equivalent required

Associate Degree in Business, Healthcare Management, or Finance preferred

1-3 years of experience in the healthcare revenue cycle or business office required

2-4 years of experience in healthcare revenue cycle or business office preferred

Knowledge, Skills and Abilities

Knowledge of Word Processing and Database software

Proficient in Microsoft Office and similar applications

Excellent verbal and written communication skills.

Ability to analyze, organize, and prioritize work while meeting multiple deadlines.

Strong attention to detail.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.

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