Customer Service

2 weeks ago


Phoenix, Arizona, United States inSync Staffing Full time
Customer Care Specialist

Hours: Monday-Friday 9:00AM-5:30PM EST

Pay rate: $20.00/hr

Remote Role

Temp to Hire

Position Overview

We are looking for an entry-level

Customer Care Specialist

with a passion for helping others and an eagerness to join our growing team.

Essential Responsibilities

Provide excellent customer service to rental car customers by addressing general inquiries, receipts, or payments related to tolls and violations. Always keep a smile in your voice.

Use available tools and resources to reach complete and accurate resolutions for customer issues.

Place clear and concise notes on customer accounts for documentation and tracking purposes.

Assist 5-6 customer chats concurrently, providing prompt and effective responses to each query.

Meet performance goals for efficiency, schedule adherence, quality, customer satisfaction, and attendance.

Complete other duties as assigned.

Requirements:

Drug and Background screening

Work space

Reliable internet service

1 year of call center experience

HS Diploma or GED

Must be able to work 9am-530pm Eastern time zone

Benefits (Employee Contribution)

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Life Insurance

Retirement Plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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