Assistant Store Manager

Assistant Store Manager at Community Choice Financial Family of Brands summary:
As an Assistant Store Manager, you will lead customer service initiatives, manage account operations, and foster a compliant working environment. In collaboration with the Store Manager, you'll oversee staff training, assess financial transactions, and develop customer relationships to enhance business profitability. This role requires strong leadership skills and the ability to maintain high service standards in a fast-paced retail setting.

Overview:

As Assistant Store Manager, you will serve as a trusted advisor to our customers looking for quick and reliable financial solutions. Our Assistant Store Managers develop their leadership skills in real-time by assisting the Store Manager with account management, customer outreach, and risk management. You will take part in overseeing, training, and coaching customer service representatives in the store while being a champion for compliance and ensuring Company standards are met. Your attention to detail and ability to

follow the playbook

will help foster the professional, respectful environment our customers and employees value.
Responsibilities:

Train, coach, and supervise Customer Service Team Members to ensure adherence to quality standards, safety procedures, and Company policies.

Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.

Develop customer relationships and complete inbound and outbound call campaigns daily to build new business, maintain store profitability, and further brand loyalty and recognition. Maximize customer success by offering ancillary products that fit their needs.

Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.

Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge-off accounts, including collection calls.

Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Conduct store audits, create reports, and compile financial data to further ensure compliance of staff.

Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.

Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date requirements.
Qualifications:

High School Diploma or equivalent required
Minimum one year experience in customer service, sales, or retail
At least 3 months of supervisory, key holder, or relevant leadership experience
Excellent verbal and written communication skills
Ability to work phone, Point of Sale, Microsoft Office, and other systems
Must be at least 18 years of age (19 in Alabama)
Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills
Leadership in a sales or customer service-oriented position
Management experience in retail, convenience store, grocery, financial, service, or related industries
Experience in check cashing, document verification, money order processing
Bilingual English/Spanish is a plus and may be required for certain locations
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
What We Offer:

Our Benefits Include**:
A comprehensive new hire training program
Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
Performance-based career advancement
Educational Reimbursement Program
Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
Company-Sponsored Life and AD&D Insurance
Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
Paid Time Off

(Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
Diverse Culture and Inclusive Environment
A relaxed, business casual dress code that includes jeans and sneakers
**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
About Us

Community Choice Financial is a leading financial lender offering convenient money services online and in stores throughout Mississippi and Florida, short term consumer loans, installment loans, check cashing, prepaid debit cards, money transfers, bill payments, and money orders.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.

Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in-person only.

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

Keywords:
assistant store manager, customer service, financial solutions, loan processing, risk management, staff training, retail management, compliance, business development, cash handling

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