Inbound Customer Service Representative

2 weeks ago


Joplin, Missouri, United States Perun HR Full time
About the job Inbound Customer Service Representative - Work At Home
JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary

JOB REQUIREMENTS
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus

JOB REQUIREMENTS
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus
Knowledge, Skills and Abilities:

Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Conversational, patient and confident, with a positive attitude


  • Joplin, Missouri, United States Mosquito AuthorityPest Authority - Greater Alabama Full time

    Do you love engaging with people and being part of a supportive team? Do you strive to provide high quality customer service to every customer you meet? Then this is the ideal position for youAs a Customer Service Representative at Mosquito & Pest Authority, you will play an integral role in maintaining loyal customer relationships. Our Customer Service...


  • Joplin, Missouri, United States Mosquito AuthorityPest Authority - Greater Alabama Full time

    Do you love engaging with people and being part of a supportive team? Do you strive to provide high quality customer service to every customer you meet? Then this is the ideal position for youAs a Customer Service Representative at Mosquito & Pest Authority, you will play an integral role in maintaining loyal customer relationships. Our Customer Service...


  • Joplin, Missouri, United States Liberty Full time

    Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive...


  • Joplin, Missouri, United States QCHI Full time

    LendNation is looking for an energetic, positive Part Time / Full Time Customer Service Representative to join our teamThis position will work at Store 4133 located at 103 Hwy 78 West Jasper, AL 35501.This Customer Service Representative position is a full-time entry-level position that has great potential for the right person We are looking for a team...


  • Joplin, Missouri, United States QC Holdings Full time

    LendNation is looking for an energetic, positive Part Time / Full Time Customer Service Representative to join our teamThis position will work at Store 4133 located at 103 Hwy 78 West Jasper, AL 35501.This Customer Service Representative position is a full-time entry-level position that has great potential for the right person We are looking for a team...


  • Joplin, Missouri, United States QC Holdings Full time

    LendNation is looking for an energetic, positive Part Time / Full Time Customer Service Representative to join our teamThis position will work at Store 4133 located at 103 Hwy 78 West Jasper, AL 35501.This Customer Service Representative position is a full-time entry-level position that has great potential for the right person We are looking for a team...


  • Joplin, Missouri, United States PetSmart Part time

    At PetSmart, our Customer Service Representatives play a vital role in creating a welcoming and inclusive store experience for all customers.Responsibilities include:• Greeting customers and responding to their needs• Facilitating the return and exchange process• Maintaining a thorough knowledge of products and servicesWe're looking for friendly,...


  • Joplin, Missouri, United States J.D. Byrider Full time

    Customer Service/Collections RepresentativeThe exclusive lending company for Byrider, CNAC, has a Customer Service/Collections Representative career opportunity available Customer service in retail, restaurant, rent-to-own, call center, sales, collections, customer retention, or any related experience.On-site position at the Joplin, MO finance office....


  • Joplin, Missouri, United States Circle K Full time

    JOB DESCRIPTION Store 2723832: 613 Hwy 78 E, Jasper, Alabama 35501 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer...


  • Joplin, Missouri, United States Byrider Full time

    Customer Service/Collections Representative The exclusive lending company for Byrider, CNAC, has a Customer Service/Collections Representative career opportunity available Customer service in retail, restaurant, rent-to-own, call center, sales, collections, customer retention, or any related experience. On-site position at the Joplin, MO finance office....


  • Joplin, Missouri, United States Sam's Club Full time

    The role of a Customer Service Representative at Sam's Club involves providing exceptional support to our members. You will be responsible for communicating the value of our membership programs, resolving customer issues, and promoting products and services while maintaining a safe shopping environment.To succeed in this position, you must possess excellent...


  • Joplin, Missouri, United States U-Haul Full time

    Location: 3622 Camp Rd, Jasper, Georgia 30143 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...


  • Joplin, Missouri, United States Andrew Parker - State Farm Agent Full time

    Benefits:401(k) matchingBonus based on performanceOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Andrew Parker - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency....


  • Joplin, Missouri, United States Circle K Full time

    JOB DESCRIPTION Store 2723832: 613 Hwy 78 E, Jasper, Alabama 35501 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.   As a...


  • Joplin, Missouri, United States Sam's Club Full time

    About this PositionThe Store Stocker and Customer Service Representative is a critical role that requires a strong focus on customer satisfaction, inventory management, and teamwork.This position involves working effectively in a fast-paced environment, communicating with customers, and collaborating with colleagues to achieve shared goals.Key...


  • Joplin, Missouri, United States Walmart Full time

    At Walmart, our Customer Service Representatives are the face of our brand. They play a critical role in ensuring that our customers have an exceptional shopping experience both online and in-store. As an Online Order Filler & Delivery Associate at Walmart, you will be responsible for acknowledging and greeting customers with a smile, answering their...


  • Joplin, Missouri, United States Wal-Mart Stores , Inc. Full time

    As a sales associate in our apparel department, you will be an essential part of our team. Your role will involve working closely with colleagues to ensure that customers receive exceptional service. You will be responsible for maintaining a high level of knowledge about our products and services, as well as being able to answer any questions customers may...


  • Joplin, Missouri, United States Security Finance Full time

    Description Do you thrive on making a positive, lasting impact on people?Do you have customer service experience?Are you looking for an opportunity to learn a new industry, with paid on the job training?Would you enjoy working in multiple locations in your area? Do you want multiple opportunities to advance you career?Do you want to work in an open, office...


  • Joplin, Missouri, United States Wal-Mart Stores , Inc. Full time

    Company OverviewAt Wal-Mart Stores, Inc., we are committed to providing exceptional customer service and creating a positive shopping experience for our customers. Our front-end associates play a critical role in achieving this goal by ensuring that every customer interaction is friendly, helpful, and efficient.


  • Joplin, Missouri, United States Chico's Full time

    At Chico's, we strive to deliver a personalized shopping experience for our customers. As a Sales Associate, you will play a vital role in achieving this goal by providing exceptional customer service and promoting a product-focused sales culture.Job DescriptionThe Sales Associate is responsible for supporting Management in driving sales and promoting a...