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Network Technician

4 weeks ago

Delray Beach, Florida, United States Caperion Computing Full time
This position is available immediately offering competitive pay based on skill level and experience.
We are an established IT Consulting company and MSP in business for over 20 years. We provide technical support, integrations, and consulting services to commercial businesses, and we are looking for a NETWORK TECHNICIAN & SYSTEM ADMINISTRATOR who is willing and motivated to learn and grow within the organization. This individual must be very organized and personable with a great attitude, be able to work well in a team environment and meet deadlines. Excellent work ethic combined with consistent performance, reliability and attendance are top priorities.
This is primarily a support position and requires working in a team environment onsite in our Delray Beach office.
KEY RESPONSIBILITIES (examples):
Work alongside your other team members in our Delray Beach Florida office
Performing remote help-desk support for end users
Regularly completed assigned research and project related jobs
Act as the Tier 2 escalation level for all entry level support staff
Work on design projects including environments, connectivity, and cybersecurity
Create training materials and conduct training sessions to instruct staff members how to execute procedures or to teach new technologies and solutions
Scripting to automate repetitive or tasks that would assure proper execution and best use of time for staff where feasible
Communicate comfortably and efficiently with the customers and our team in person, by phone and via email
Follow up regularly post job completion to assure high level of satisfaction
Install, configure, and troubleshoot common desktop, server and network hardware
Setup, monitor, and maintain servers and entire environments both hosted and on-premise
Setup, monitor, and maintain servers and entire environments both hosted and on-premise
Configure and maintain secure connectivity among multiple locations, hosting environments and remote staff
Monitor and service backups, security systems, and other critical services
Provide basic training to end users in operation of equipment and applications
Be compulsive about documentation, maintaining records of all phone calls, emails, service requests and communications in proprietary ticketing system
Be available to work and keep regular business hours M-F, and from time-to-time extra hours during disaster scenarios or on planned projects
Must take turns on rotation schedule carrying an after-hours emergency cell phone, and fulfill the duties accompanying
ALL RESPONSIBILITIES OF LOWER TIER STAFF AS NECESSARY
Requirements
SOFT SKILLS:
Strong attention to detail
Strong organizational and logical thinking skills
Must be able to work under pressure and meet tight deadlines when required
Must be able to communicate complex ideas with others of various levels of understanding
Must have excellent interpersonal, communication and writing skills
TECHNICAL EXPERTISE:
Requires strong conceptual knowledge of networking: subnetting, routing, NAT, network design, etc.
Cloud services administration: MS 365, Azure/Entra, AWS, DR Backups, security services, etc.
Windows Servers: 2008 - 2022+, Active Directory, Group Policy, cloud integrations, etc.
Strong understanding of modern security concepts across numerous IT disciplines
Desktop Operating Systems: Windows 7-11+, Mac OS X
Common Desktop Applications: e.g. MS Office, QuickBooks, ACT, etc.
Troubleshooting Connectivity: Multi-WAN, routing, Wireless technologies, fail-over, etc.
Network Appliances: Firewalls, Routers, Managed Switches, VLANs
Command line, Power Shell, Power Bi, scripting, etc.
Familiarity with IP Telephony concepts and technologies
Strong experience setting up and maintaining virtualization environments: VMWare, Hyper-V
EDUCATION AND WORK HISTORY REQUIREMENTS:
4 year College Degree
Minimum 3-5 years working in similar roles
Technical Certifications (CompTia, MS, Cisco, ITIL, similar) are a plus
Ongoing Continuing Education is a requirement, with annual education and certification benchmarks
Benefits
Salary package commensurate with experience​, estimated BASE start of $50,000 - $65,000 + benefits below​
Vacation and Sick Leave paid
Paid holidays
Company Health Care plan
Retirement plan with company contributions
Company provided equipment as needed
Reimbursement for all approved company expenses (travel, etc)
Professional training, certifications and education opportunities and/or reimbursements
Scheduled annual reviews of both performance and compensation
Bonuses of both monetary and tangible awards for exceptional performance, sales and referrals
Incentives for reaching team and company goals
The ability to do what you love as a tech hero, be appreciated for it, and continually be challenged in your role
HOW TO APPLY:
Use this website to apply.
Please note that incomplete applications will be immediately rejected without consideration.