Director, Customer Experience
2 weeks ago
Security First Managers is seeking a Customer Support Director to lead and manage the strategy, leadership, and operations of the customer support department. This position is integral to ensuring exceptional customer experiences while achieving corporate objectives. The Director will oversee workforce optimization, digital delivery, quality assurance, and manage the department's budget, forecasting, and staffing. The role demands extensive expertise to drive policies and procedures while implementing innovative solutions aligned with business Job Functions: Manage and guide individual contributors and supervisory staff to achieve operational objectives. Workflow Management: Plan and oversee business area workflow, assign tasks, and communicate daily activities to ensure productivity. Implement best practice standards and ensure compliance with regulatory and funding agencies. Prepare data for trend analysis and regulatory reporting. Contact Center Management: Direct omnichannel and blended contact center operations, ensuring they meet and exceed company goals and regulatory requirements. Goal Setting & Performance Metrics: Develop annual goals, KPIs, and other metrics to drive departmental performance and continuous improvement. Customer Experience Strategy: Establish customer service strategies to deliver world-class CX programs and incorporate industry trends and best practices. Monitor and assess opportunities for contact center technology improvements. Oversee the use of contact center technology solutions across departments and manage optimization projects. Recruitment & Training: Develop recruitment strategies in collaboration with People and Culture. Create and implement coaching and training strategies, partnering with Learning & Development (L&D). Quality Assurance & Continuous Improvement: Establish and maintain Quality Assurance (QA) goals and strategies to ensure top-notch customer service. Workforce Management: Oversee workforce management strategies, including forecasting, scheduling, and team performance metrics. Leadership & Reporting: Lead departmental meetings and manage key projects. Provide regular updates on operational performance, customer trends, and opportunities for improvement.Oversee workload and implement improvements to drive performance. Manage the hiring, training, motivation, and evaluation of team members. Implement performance improvement and discipline procedures. Administer the departmental budget, including staffing, equipment, and operational costs.Ten (10) years of leadership experience in contact center environments with progressively increasing responsibilities or an equivalent combination of education, certification, training, and/or experience.
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Customer Experience Leader
1 week ago
Ormond Beach, Florida, United States Security First Insurance Company (Security First Managers) Full timeJob OverviewWe are seeking an exceptional Customer Support Director to lead and manage the strategy, leadership, and operations of our customer support department.The successful candidate will oversee workforce optimization, digital delivery, quality assurance, and manage the team's performance metrics to ensure exceptional customer experiences while...
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Customer Support Director
2 weeks ago
Ormond Beach, Florida, United States Security First Insurance Company (Security First Managers) Full timeSummary of Position:Security First Managers is seeking a Customer Support Director to lead and manage the strategy, leadership, and operations of the customer support department. This position is integral to ensuring exceptional customer experiences while achieving corporate objectives. The Director will oversee workforce optimization, digital delivery,...
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Customer Support Director
1 week ago
Ormond Beach, Florida, United States Security First Insurance Company (Security First Managers) Full timeSummary of Position:Security First Managers is seeking a Customer Support Director to lead and manage the strategy, leadership, and operations of the customer support department. This position is integral to ensuring exceptional customer experiences while achieving corporate objectives. The Director will oversee workforce optimization, digital delivery,...
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Customer Support Director
3 weeks ago
Ormond Beach, Florida, United States Security First Insurance Company (Security First Managers) Full timeSummary of Position:Security First Managers is seeking a Customer Support Director to lead and manage the strategy, leadership, and operations of the customer support department. This position is integral to ensuring exceptional customer experiences while achieving corporate objectives. The Director will oversee workforce optimization, digital delivery,...
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Customer Support Director
1 week ago
Ormond Beach, Florida, United States Security First Insurance Company (Security First Managers) Full timeSummary of Position:Security First Managers is seeking a Customer Support Director to lead and manage the strategy, leadership, and operations of the customer support department. This position is integral to ensuring exceptional customer experiences while achieving corporate objectives. The Director will oversee workforce optimization, digital delivery,...
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Customer Support Director Lead
1 day ago
Ormond Beach, Florida, United States Security First Insurance Company (Security First Managers) Full timeJob DescriptionAt Security First Insurance Company, we are seeking an experienced and dynamic Customer Support Director to lead our customer support department. This role is crucial in ensuring exceptional customer experiences while achieving corporate objectives.Key Responsibilities:Manage and guide individual contributors and supervisory staff to achieve...
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Customer Experience Director
1 week ago
Pompano Beach, Florida, United States Pet Supermarket, Inc. Full timeJob OverviewPet Supermarket, Inc. is seeking a Customer Experience Director to lead our customer experience initiatives and drive sales growth. As a Customer Experience Director, you will prioritize tasks, delegate responsibilities, and maintain a high level of customer satisfaction.About Us:Pet Supermarket, Inc. is an equal opportunity employer and a...
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Customer Experience Director
4 days ago
Delray Beach, Florida, United States G.O.A.T. Foods Full timeDirector of Customer Loyalty Job DescriptionWe're looking for a passionate Director of Customer Loyalty to join our marketing team at G.O.A.T. Foods. This role will play a critical part in shaping our customer retention strategy and driving long-term business growth.About the Role:The successful candidate will lead the development and execution of customer...
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Customer Support Director Leadership Role
6 days ago
Ormond Beach, Florida, United States Security First Insurance Company (Security First Managers) Full timeThe Security First Insurance Company is seeking a highly skilled and experienced leader to fill the role of Customer Support Director. This key position plays a critical role in ensuring exceptional customer experiences while driving business objectives.Key Responsibilities:Lead and manage the strategy, leadership, and operations of the customer support...
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Director of Customer Experience
1 week ago
Deerfield Beach, Florida, United States Discover Full timeAbout the RoleWe are looking for a Director of Customer Experience who can lead the development and implementation of customer-centric strategies that drive loyalty and engagement.The successful candidate will have a strong understanding of customer behavior and preferences, as well as experience in designing and executing customer experience initiatives...
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Customer Experience Representative
1 week ago
Ormond Beach, Florida, United States Pet Supermarket Full timeAs a Customer Experience Representative at Pet Supermarket, you will play a key role in creating a positive and engaging experience for our customers. Your responsibilities will include:Main Objectives:To provide personalized assistance to customers in selecting the right pet productsTo maintain a high level of customer satisfaction through effective...
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Customer Experience Strategist
1 week ago
Ormond Beach, Florida, United States Security First Insurance Company (Security First Managers) Full time**Job Summary:**We are seeking a highly skilled Customer Experience Strategist to lead and manage the customer support department. The ideal candidate will have extensive expertise in driving policies and procedures, implementing innovative solutions, and overseeing workforce optimization.Key Responsibilities:Foster a culture of collaboration, transparency,...
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Customer Experience Manager
5 days ago
Ormond Beach, Florida, United States Cracker Barrel Full timeOur CultureWe're proud to be a place where everyone can grow and thrive.The JobAs a Retail Manager, you'll play a key role in shaping our customers' experiences and inspiring your team to deliver exceptional results.Your Key TasksCreate an engaging store environment that reflects our brand valuesDevelop and execute strategies to drive sales growth and...
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Customer Experience Director
1 week ago
Atlantic Beach, Florida, United States Jiffy Lube Full timeJiffy Lube is seeking a seasoned Customer Experience Director to join our management team. In this role, you'll be responsible for delivering exceptional customer experiences, growing revenue, and optimizing operational efficiency.You'll work closely with the General Manager to develop and execute strategies that drive business success. This includes...
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Customer Experience Leader
5 days ago
Ormond Beach, Florida, United States Security First Insurance Company (Security First Managers) Full timeJob Summary">">We are seeking a seasoned Service Quality Manager to lead and manage the strategy, leadership, and operations of our customer support department. This critical role is integral to ensuring exceptional customer experiences while achieving corporate objectives.">">Key Responsibilities:Lead and guide individual contributors and supervisory staff...
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Executive Director of Customer Experience
4 days ago
Deerfield Beach, Florida, United States Amgen Inc Full timeAbout the TeamThe Executive Director of Customer Experience will be responsible for ensuring that customer experience remains at the forefront of our business strategy. This role will oversee the development and implementation of customer experience initiatives to drive business growth and improve customer satisfaction. The ideal candidate will possess...
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Director of Customer Experience
2 weeks ago
Palm Beach Gardens, Florida, United States United Technologies Full timeCompany OverviewCarrier Global Corporation is committed to creating solutions that matter for people and our planet for generations to come. Our team is dedicated to inventing new technologies and entirely new industries that improve the way we live and work.About the Job:As a Director of Customer Experience, you will lead qualitative research initiatives to...
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Customer Experience Director
9 hours ago
Palm Beach Gardens, Florida, United States Jobleads-US Full timeAbout the JobThe Customer Experience Director is responsible for creating and delivering exceptional customer experiences across all touchpoints. This role requires a strong understanding of sales, operations, and leadership principles.Main Responsibilities:Customer Experience:Create and deliver exceptional customer experiences across all touchpoints.Lead...
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Strategic Customer Experience Manager
6 days ago
Ormond Beach, Florida, United States Security First Insurance Company (Security First Managers) Full timeWe are seeking an accomplished Strategic Customer Experience Manager to join our team at Security First Insurance Company. In this pivotal role, you will be responsible for leading the customer support department and implementing strategies to deliver world-class customer experiences.Main Responsibilities:Plan and oversee business area workflow, assign...
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Customer Experience Director
1 week ago
Palm Beach Gardens, Florida, United States United Technologies Full timeJob Description: We are seeking a Customer Experience Director to join our team at Carrier World Headquarters. In this role, you will focus on gathering and analyzing qualitative data to understand the full customer journey. Your insights will help shape strategies that improve engagement, satisfaction, and loyalty.**Responsibilities:**Develop and implement...