HR Operations and Process Optimization Manager

Working with UsChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.Position SummaryThis supports all global HR Advisory and (Work Force Data Management) WFDM processes, ensuring a balance between global consistency and legally driven local variations across BMS locations. They optimize technology and automation to simplify HRA and WFA processes, working closely with the PS Process Engineering team and three Associate Directors in the HRA/WFDM teams. They create capacity for the HRA and WFDM teams to be available for 'moments that matter' or where a human interaction is required.Reporting to the Executive Director, this role provides leadership, builds capabilities, and guides key prioritization for the team to deliver objectives. They are responsible for delivering customer-centric services by utilizing BMS global and regional vendors and internal processes.Key ResponsibilitiesKey Responsibilities:Lead and co-ordinate optimization projects to ensure processes deliver an excellent customer experience delivered with seamless effort and automation.Conduct regular reviews of HRA and WFDM processes and documentation for global consistency and optimization, creating simplification whilst enhancing the customer experience.Ensure compliance with legal requirements, company policies, and industry best practices while enhancing efficiency and employee experience.Lead annual audit requirements and quality checks related to HRA and WFDM processes.Oversee the creation and regular updating of process documentation and business process manuals. Direct teams to develop Local Work Instructions as required and ensure all customer-facing content is current and pertinentEnsure training and development of HRA and WFDM teams globally is consistent and support sustainable team onboarding initiatives.Coordinate resources for initiatives and projects, and lead projects when necessary.Ensure appropriate controls are incorporated into global E2E processes and they operate as designed.Use data to review process capability trends and drive global improvements.Perform root cause analysis on issues, implement corrective actions, and monitor progress.Conduct reviews and analyses on case interactions, providing feedback and coaching to teams.Act as an escalation point for complex or high-priority customer concerns, providing solutions and maintaining customer satisfaction.Stay updated on industry best practices and emerging trends to improve team performance.Utilize data and analytics for strategic planning and continuous improvement initiativesQualifications & ExperienceBusiness, IT, or HR Degree or Masters.5+ years of management or proven process and project management leadership experience in a Human Resources operations or shared services environment.Proven experience in growing and professionalizing teams in an HR operations environment, preferably in Work Force Data Management or HR technology and processes.Experience in leading and sponsoring global or regional HR Services projects, collaborating with key internal partners and stakeholders.Proficiency in data analysis and leveraging HR metrics and analytics tools.Excellent problem-solving and critical-thinking skills, with the ability to identify and address process gaps.Strong project management abilities, including planning, execution, and monitoring within set timelines.Strong written and verbal communication skills, with the ability to collaborate effectively with various stakeholders at all levels of an organization.Deep knowledge or experience in Workday HCM modules or other large enterprise HRIS systems, preferably as an HR Operations/Employee lifecycle transactions process performer.Experience in implementing Gen AI or Automation/Robotics processes.Strong knowledge of HR processes, systems, and best practices.Excellent leadership, communication, and interpersonal skills.Ability to manage multiple priorities and work effectively in a fast-paced environment.Demonstrated ability to drive change and improve processes.Excellent written and verbal communication and customer service skills.#LI-HybridIf you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Uniquely Interesting Work, Life-changing CareersWith a single vision as inspiring as "Transforming patients' lives through science ", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: california-residents/Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.