Technical Support Specialist II

4 weeks ago

Livonia, Michigan, United States E & E Tech Full time
Job Summary

E & E Tech is a leading Managed Service Provider with headquarters in Livonia, MI. Serving a nationwide client base, we keep organizations safe, secure, and efficient with our expert IT capabilities. From security and hardware to unified communications and new technology installations, our specialists keep our clients covered.

The Technical Support Specialist II role is the cornerstone of E & E Tech, being the first line of support any customer will encounter. The position requires a customer-centric mindset. The company is focused on providing an incredible customer experience, not just behind-the-scenes technology support. As a technician, you will be part of a team and collaborate regularly, while having a mix of hands-on, detail-oriented work. We do not apply band-aids at E & E Tech; we provide long-term solutions to our clients.

Detailed Responsibilities

Installing, configuring and troubleshooting computer hardware, software, systems, networks, printers, and scanners

Monitoring and maintaining computer systems and networks

Responding in a timely manner to service issues and requests

Providing technical support across the company (this may be in person or over the phone)

Setting up accounts for new users

Repairing and replacing equipment as necessary

Testing new technology

Assisting Level I technicians

Position Requirements & Competencies

CompTIA A+ & Network+ (or equivalent) preferred

MSP Experience Strongly Preferred

Network Understanding

Windows 10/11

Windows Server

Microsoft Office

Microsoft 365

Microsoft Intune

Microsoft Entra

macOS

Desktop/Laptop Support

Strong troubleshooting skills

Ability to work independently and collaboratively

Excellent communication and customer service skills

Technical aptitude and service skills

Utilize a ticketing system to document

Must be able to work 40+ hours a week

Must have reliable and insured transportation with a clean driving record

Advancement opportunities are available for those interested in growing in the field, including Technical Operations Manager, System Administrator, Network Administrator, Cyber Security Specialist and various other positions based on performance.

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