Customer Relations Specialist

2 weeks ago

Smith Center, Kansas, United States Midwest Family Health, Inc. Full time
We are hiring for our Smith Center pharmacy
We are now accepting applications for

full-time or part-time employment

as a

Customer Relations Specialist

.
We are seeking candidates who excel in providing prompt, friendly, and positive experiences for customers and team members. The position requires maintaining confidentiality, the ability to multi-task, analytic skills, and paying close attention to detail. A positive attitude, strong communication, and computer skills are required.
There is a career track opportunity with this position to become a Pharmacy Technician.
Reports to

Store Manager
Result Statement

To support the Midwest Family Health team, with designated duties and responsibilities resulting in proactive approaches as well as engaged and well-trained teams thriving in a culture adherent to the company mission, vision, and values
Experience
Pharmacy, retail sales, and/or customer service experience preferred; on-site training will be provided

Expectations
Promote and adhere to the mission, vision, and values of Midwest Family Health
Honest, loyal, and trustworthy
Friendly and energetic personality
Ability to handle multiple tasks within prescribed timeframes efficiently and effectively
Ability to take initiative to fulfill the duties and responsibilities of the position
Must be detail-oriented and able to maintain an organized workflow
Must be committed to close follow-up and timely completion of all assigned tasks
Possess advanced computer and data input skills
Skilled in operation of basic office equipment such as copier, fax, and telephone
Skilled in the use of Microsoft Office, especially Excel and Word, software
Ability to become skilled in the use of Pioneer Rx software
Must be able to communicate and work well with pharmacists, RRTs, RNs, health care professionals, patients, peers, and superiors in a cordial and professional manner
Ability to use the cash register and 10-key calculator with accuracy and efficiency
Excellent math and verbal skills
Ability to sit and/or stand for long periods of time
Ability to climb stepladders, bend, twist, and maneuver in tight spaces
Vision and hearing correctable to normal
Ability to lift up to 40 pounds
Ability to read, write, and speak English fluently
Good short and long-term memory
Recognize own limitations and seek assistance when required
Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual

CUSTOMER RELATIONS SPECIALIST - PRIMARY JOB DUTIES AND RESPONSIBILITIES:
Assist customers with the selection of merchandise
Utilize the Point-of-Sale system to process customer purchases and payments
Assist with the receiving, restocking, ordering, and facing of merchandise
Assist with marketing and publicity activities
Answer phone calls
Prescription deliveries to customers within the city limits
Housekeeping duties, including dusting, sweeping/mopping, rotated restroom cleaning, etc.
Any additional duties as assigned by the Store Manager or Pharmacist in Charge (PIC)

PHARMACY TECHNICIAN (

POTENTIAL CAREER TRACK

):
Answer telephone and handle questions that do not require a pharmacist's expertise or judgment
Receive written prescriptions or telephone refill requests
Gather information needed to prepare prescriptions
Record information needed before prescriptions can be dispensed
Store written prescription forms after prescriptions are dispensed
Enter data into a computer program
Help pharmacists prepare prescriptions by counting or pouring medications, labeling containers, and pricing prescriptions
Keep pharmacy department supplies (e.g. bottles, bags, receipts, staples, etc.) well-stocked
Place completed prescriptions in the will-call bin
Order, check in, and stock the pharmacy department shelves with medications when they arrive from suppliers
Prepare insurance claims and verify payment
Help patients find over-the-counter medications
Check pharmacy stock for outdated medications
Prepare medications for nursing homes
Maintain immunization schedules and documentation
Schedule and prepare documents for MTM (Medication Therapy Management) appointments
Assist with CMR (comprehensive Medication Review) appointments
Perform housekeeping duties within the pharmacy department

OTHER:
Use of personal vehicle is occasionally required - mileage to be reimbursed at federal rate
Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual
Perform other tasks and duties as assigned to assist in the smooth, efficient operation of the store

Requirements
Other Requirements:
Valid Driver's License required
Dependable vehicle

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