Fleet Maintenance Sr. Operations Manager
3 weeks ago
Job Description
:
Now hiring a Sr. Operations Manager for our West Sacramento, CA location
Candidates must have
experience managing a heavy-duty truck repair shop
Position Summary
The "
Ops Manager
" manages the operations and personnel for locations with approximately 900 truck units. Roles including Operations Supervisors, Technicians-In-Charge, and/or Customer Service Coordinators, as well as Technicians, Service Employees and/or a Parts Responsible Person report to you and are there to support the needs of the assigned location. The Ops Manager must be able to accomplish results through direct involvement and limited delegation of work and responsibilities, thus ensuring business objectives and labor requirements are met. The Ops Manager is responsible for ensuring the customer's needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business measured through leadership competencies and business metrics. This position is responsible for the management of the location(s) performance against metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. As with all Ryder shop positions, the Ops Manager is responsible for adhering to all Ryder Maintenance Operations policies and procedures.
This role may also be a developmental position to prepare incumbents for the Senior Operations Manager role because
w_
e allow you to carve out your own career path and promote from within_
, based on performance. The continuous, on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career. This position comes with a competitive salary and yearly bonus. We also offer a full benefits package, 401k employer match, and a discount on shares
Shop Location: West Sacramento, CA
Salary - Bonus
Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
You thought that was it? Take a look at a few of these: Ryder's most recently been named "Top Company for Women to Work for in Transportation () " by
Women in Trucking,
one of
Fortune Magazine
's "World's Most Admired Companies () ", & one of "Reader's Choice Excellence Awards () " by
Inbound Logistics.
What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with their "Supplier Environmental Excellence Award (news/home//en/Ryder-Receives-Verizon%E2%80%99s-Supplier-Environmental-Excellence-Award) "
Here is from people that work here
watch?v=usBbl6L1V6E
This is Ryder:
watch?v=b24PFgxvVS0
Essential Functions
Operations Management:Responsible for the oversight of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.Performs complex strategic Labor Planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level loading workload to maximize efficiency and productivity.Responsible for optimizing labor at the shop, and ensuring the optimal mix of straight time, O/T and Outside Repair.Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours.Oversee the execution of the Workflow Management process.
Labor Management:Provides leadership, training, development and oversight to a self-directed management team assigned to the branch (es) to include the Operations Manager, Operations Supervisors, Technicians In Charge, Customer Service Coordinators and Technicians.Responsible for Performance Management of all assigned personnel.Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends.Evaluates and makes recommendations for future staffing based on changes to the business environment.Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.
Customer Management:Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements.Oversight to ensure successful execution of the Customer Communication Protocol.Partner with the Sales Team to ensure proper scoping of prospective new business opportunities and identify opportunities for growth within existing customer base.Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service.Conduct customer visits and Annual Reviews as required by the Customer Care Plan.Responsible for Customer Retention and Maintenance CSI through optimal execution of the Maintenance Promise.
Financial Management:Develop and manage budgets as well as implementing cost control measures related to maintenance operations budget and location P&L statement to meet short and long term financial goals.Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets.Responsible for the optimization of net maintenance cost per unit.Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services. Responsible for ensuring accuracy of third-party invoices and the quality of worked outsourced to vendors.Oversight and exception management of Payroll, Purchase Order approval and invoice reconciliation, and fuel
for the successful execution of the customer bill back process to include identification, review and approval of bill back opportunities. Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity.Responsible for the successful execution of the Warranty process and maximizing warranty recovery.Ensure data integrity in the Shop Management Online system.
Asset Management:Directs his/her management team in order to maintain the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop.Responsible for the execution of Asset Management initiatives at the shop level.Prepares business case for Capital Expenditures.Prioritize and approve shop tooling and equipment requirements based on needs and scope.Management and oversight of vehicle specifications and vehicle in-service/out-service process.Provide expert insight during business unit asset management review.Ensure all vehicles have required specifications in SAM.Oversight of Parts Inventory management, policies and procedures
Quality Management:Performs complex quality planning by developing corrective action and counter measures to operational quality issues.Oversight and/or execution of Quality Inspection of PM & repairs, as well as In Process Reviews of non-PM work.Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized.Responsible for all Mandatory Compliance items at the Shop Level as identified on the Quality Review inspection list.Accountable for all Quality Metrics within the Shop.Lead breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center.Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.Responsible for ensuring a safe workplace and providing guidance for all safety efforts and
Cleanliness and quality of repair for all maintained vehicles.Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirementsComply with Safety and EPA regulations and requirements
Additional Responsibilities
Performs other duties as assigned.
Skills and Abilities
Ability to optimize execution of complex strategic labor, financial, quality, operating, safety and asset processes and related metrics
Assumes personal responsibility for actions
Strong sense of personal accountability and a proven track record of achieving desired results
Strong verbal and written communication skills
Ability to work with reporting systems to pull data for analysis and decision making (preferred)
Demonstrated commitment to a safe work environment, quality execution and customer service as evidenced by previous experience and performance track record
Ability to build strong customer relationships
Must have demonstrated customer service focus
Must have demonstrated workflow analysis and management skills
Demonstrates problem solving skills
Ability to independently solve complex operational problems in a timely fashion
Ability to proactively resolve critical customer issues with large key accounts
Ability to lead, train and develop a self directed management workforce, including effective delegation and management of assigned work
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as a member of a team.
Flexibility to operate and self-driven to excel in a fast-paced environment.
Capable of multi-tasking, highly organized, with excellent time management skills
Detail oriented with excellent follow-up practices
Experience using Microsoft word and excelintermediate preferred
Experience with Fleet management Software preferred
Exposure to working with strategic labor, financial, operating, quality, safety and asset processes as well as related metrics required
Maintenance and Technical experience in a shop environment preferred
Qualifications
H.S. diploma/GED required.
Associate's degree preferred.
Bachelor's degree preferred..
Four (4) years or more in an operations environment or demonstrated success in a Ryder role. required.
Three (3) years or more supervisory experience. required.
Travel:
1-10%
Safety Sensitive
Non-Regulated Tech
DOT Regulated:
No
#LI-RL
#INDexempt
#FB
Job Category:
Maintenance
Compensation Information
:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type
:
Salaried
Minimum Pay Range:
$95K
Maximum Pay Range:
$100K
Benefits Information:
For all Full-time positions only
: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through
.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or .
Current Employees
:
If you are a current employee at Ryder, please click here (ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clicking here (job-applicant-privacy-policy) .
#wd
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