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Customer Service Representative

4 weeks ago

Carson City, Nevada, United States Safran Full time
Customer Service Representative (CSR)

Company :

Safran Cabin

Job field : Customer services and support

Location : Carson , California , United States

Contract type : Permanent

Contract duration : Full-time

Required degree : High School Diploma/GED Equivalent

Required experience : More than 3 years

Professional status : Employees / Staff

Spoken language(s) :

English Fluent

Salary range : $20/hr - $25/hr USD

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**Job Description**

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace & Defense company on the 2023 World's Best Companies list (#59 on the full list). Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, "We did that."

In the role of Customer Service Representative, you'll play a pivotal part on our Customer Service Repairs team. CSR acts as the direct liaison between Customers and Monogram Systems to complete repair requirements and notifications. The CSR will be responsible for supporting customer's repair orders (ROs) and other related activities involving order management, supporting the customer's needs related to repairs along with customer follow up.

This position contributes to our vision by:

- Lead in the execution of warranty policies and customer service.

- This position is responsible for interpretation, implementation, and management of customer repair orders, its requirements and regulations.

- This includes knowledge of ERP System, Airworthiness certifications such as FAA, EASA, TCCA, CAAC, CAA(UK); military and export compliance regulations.

**Complementary Description**

Safran Cabin headquarters are in Huntington Beach, California, with a global presence of over 11,000 employees at 36 sites. Site locations are in the United States, Mexico, Brazil, Canada, Germany, France, Czech Republic, the Netherlands, Tunisia and Thailand. Safran Cabin serves over 400 airlines and leasing companies globally and delivers to all airframe OEM manufacturers with a heritage spanning over 80 years in the industry.

Discover Safran Cabin through our videos: Safran Cabin (safran-group.com)

- Your Career: Safran is committed to providing internal mobility to our employees. We operate globally so the sky is the limit of where your Safran journey can take you.

- Your Development: Safran employees have free access to Safran University courses and external tuition reimbursement for approved programs or certifications.

- Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, Safran Perks with BenefitHub - Employee Discounts & Rewards Marketplace for consumer products/services and more

The expected salary range for this position is between $20/hr - $25/hr USD. Actual compensation will be determined based on experience, education, and other factors permitted by law.

**Job Requirements**

At Safran Cabin, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

We seek service-oriented team players with strong interpersonal skills and a positive attitude, adaptable to our innovative and evolving environment.

Across all team members, we are looking for the following attributes:

- Team oriented

- Process focused

- Open & honest communication

- Quality minded

- Ability to persevere and honor commitments

- Recognizes success

- Executes with urgency

- Creates solutions

- Customer focused in everything we do

Qualifications:

1) Processes customer quotations, including quotations using proper methods and practices.

2) Updates the customer of the status of their quotation, request/process approvals and follow up repair order Operational Status.

3) Escalates the prioritization of the quotation as necessary.

4) Process and print Bill of Ladings (BOL) and Packing Slip, follow up shipments.

5) Create customer reports and make sure customer repairs are on time.

6) Review customer paperwork, price lists and quality paperwork to assure accuracy.

7) Responsible for promptly answering incoming telephone calls and emails in a professional manner. Provides the customer with the most recent information and updates.

8) Processes requests to meet quality scorecard goals and KPIs.

9) Receives and responds to customer complaints in quality management system, investigates difficulties and coordinates with the necessary departments for prompt customer satisfaction.

10) Creates and maintains customer data records to include receiving, in process and shipping.

11) Leading customer orders reviews weekly (or as needed) with assigned accounts.

12) May provide additional support to the general customer service team, as needed.

13) Follows Company policies and practices as outlined in the Employee Handbook and/or applicable employment agreement. Follows safety guidelines and procedures in accordance to the job.

14) Performs additional duties as assigned.

15) Must have excellent written, verbal and presentation skills.

16) Must be detail-oriented and have excellent customer service, organizational and follow-up skills.

17) Must be proficient with Word, Excel and other appropriate software.

This job posting has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group.

**Specificity of the job**

N/A

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.