Software Application Support Specialist

4 weeks ago

Reston, Virginia, United States Cornerstone Defense Full time
Location: Reston, Virginia
Type: Contract
Job #3044
Title: Software/Application Support Specialist

*Clearance:

*Active TS/SCI w/ Polygraph needed to apply *

Company Overview:

Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide through the use of many different types of intelligence, satellite, and cyber technologies. Cornerstone's Intelligence Sector provides solutions to the United States Government for information collection, operations, exploitation and dissemination, and research activities. Our Team specializes in software development, cloud architecture, systems and network engineering, systems integration, agile management, as well as targeting operations and intelligence analysis. Our support to our mission customers includes cyber network operations, exploitation and defense, signals intelligence, human intelligence, and critical missions and networks.

Software Application Support Specialist
Herndon, VA

The Software Application Support Specialist is responsible for providing professional and efficient

helpdesk support . A strong customer service mindset is the key to succeeding in this role.

Job Requirements:

Serve as the first point of contact for customers seeking technical assistance over a ticketing system.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Identify and suggest possible improvements on procedures.
Performs other related duties as assigned.
Required Experience:

Proven experience in Supporting COTS products in a customer support role.
Good understanding of computer systems, and other tech products.
Ability to diagnose and resolve basic technical issues.
Excellent communication skills.
Customer-oriented and cool-tempered.
Understanding of Ticketing systems.
Desired Experience:

Knowledge of the Federal Acquisition lifecycle or commercial contracting.
Knowledge of Federal financial systems or commercial accounting.
Experience with Federal government contracting and/or program office organizations.

  • Lead Software Application Support Specialist with Security Clearance

    5 days ago

    Reston, Virginia, United States Cornerstone Defense Full time

    Title: Lead Software/Application Support Specialist *Clearance: *Active TS/SCI w/ Polygraph needed to apply * Company Overview: Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide through the use of many different types of intelligence, satellite, and cyber technologies....

  • Software Support Lead

    2 days ago

    Reston, Virginia, United States beBee Careers Full time

    Job Description:The Lead Software Applications Support Specialist is responsible for providing professional and efficient helpdesk support and leading a team of 6 professionals.A strong customer service mindset is the key to succeeding in this role.

  • Telecommute Software Application Specialist

    4 weeks ago

    Reston, Virginia, United States Jobleads-US Full time

    In a world of technology, people make the difference. The Software Engineer will develop and deliver new capabilities, support existing infrastructure and applications, and add new data sources to secure mission systems. System-level integration of software and hardware components to verify and build system components to customer requirements in test and...

  • Applications Development Specialist

    21 hours ago

    Reston, Virginia, United States beBee Careers Full time

    Job Title: Applications Development SpecialistWe are looking for a talented developer to join our team as an Applications Development Specialist. In this role, you will be responsible for developing and maintaining applications using COTS software protocols.You will work closely with the FPGA Team to adapt existing software to meet new requirements. The...

  • Java Application Specialist

    15 hours ago

    Reston, Virginia, United States beBee Careers Full time

    Job Title: Java Application SpecialistWe are seeking a highly skilled Java Application Specialist to join our team and provide Agile DevOps support to mission-critical systems.You will have the opportunity to design, develop, implement, and test customer tools and applications in a Java-based environment.The candidate will provide technical expertise and...

  • Software/Application Developer

    2 weeks ago

    Reston, Virginia, United States Leidos Holding Full time

    Leidos is in need of a software applications developer to support a dynamic and exciting software development program. This position will be part of a team of applications developers supporting multiple projects, which include high profile high visibility projects offering technical learning opportunities. These projects are all within the cloud and support...

  • Software Engineer CS36

    2 weeks ago

    Reston, Virginia, United States Sabree Software Services Full time

    Job Description Seeking a Software Developer for a technical development program supporting the Sponsor's Entitlement Programs as well as IdAM /ICAM, Authentication, Authorization, Attributes and Digital Policy Management.  The Software Engineer will work with a large team of develppers, software engineers and data engineers.Primary ResponsibilitiesList...

  • Software Applications Engineer

    17 hours ago

    Reston, Virginia, United States beBee Careers Full time

    Software Applications Engineer Position AvailableWe are seeking a skilled Software Applications Engineer to join our team. In this role, you will be responsible for designing, developing, and testing software applications using COTS software protocols.The ideal candidate will have a strong background in software development, with experience in C# and/or...

  • Python Application Specialist

    2 days ago

    Reston, Virginia, United States beBee Careers Full time

    Job Title: Python Application Specialist">We are looking for an experienced Python Application Specialist to join our team. As a Python Application Specialist, you will be responsible for designing, developing, and maintaining complex software applications using Python.Key Responsibilities:Design and develop complex software applications using Python and...

  • Telecommute Software Application Specialist

    4 weeks ago

    Reston, Virginia, United States Jobleads-US Full time

    Software Engineer We are seeking a talented and motivated Software Engineer to join our team and contribute to the development of cutting-edge software solutions. In this role, you will be responsible for designing, coding, testing, and deploying applications that meet high standards of performance, security, and scalability. You should be comfortable...