Desktop Administrator and Team Lead

2 weeks ago

Apple Valley, Minnesota, United States Merchants Bank Full time
Merchants Bank supervisory opening for a

Desktop Administrator and Team Lead (Tier 3 Support).

The preferred work location is Winona, MN but may work out of any of our office locations in MN and WI.

This position will be responsible for configuring, maintaining, and supporting our company's computer desktop environment, ensuring that desktop devices, software, and hardware are secure, functional, and compliant with company policies. Additionally, this role will involve leading a team of IT support specialists, providing guidance, and ensuring the efficient operation of the help desk. This role will also provide user support in assisting and backing up the Tier 1 and 2 support specialists. Will have extensive contact with department managers, end-users, and third-party application developers.

Requires 5+ years experience in desktop support with at least 2 years in a team lead role. An Information Technology degree or related field preferred. Must have strong problem solving skills, excellent written and verbal communication skills, and ability to work independently and as part of a team.

Merchants Bank offers competitive wages and benefits for our full-time employees including health, dental, life, disability and vision insurance; flexible spending accounts, 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options.

Please

click on Apply Now

or

apply in person

at any Merchants Bank location. Questions can be emailed to hr@merchantsbank.com Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Key Responsibilities

:

Third-Level User Support:

Provide user support for technical issues, including hardware, software, and network problems. Troubleshoot and resolve basic issues or escalate to higher-level support as needed.
Desktop Support:

Provide advanced support for desktop systems, including troubleshooting hardware and software issues, and ensuring optimal performance.
System Configuration:

Configure and deploy desktop systems, including operating system installation, software setup, and network configuration.
Security Compliance:

Oversight of security compliance. This involves ensuring that desktop devices, software, and hardware are secure and compliant with company policies
User Training:

Provide training and support to end-users on the use of desktop systems and software applications.
Software Management:

Install, update, and manage software applications, ensuring compatibility with the operating system.
Hardware Maintenance:

Perform regular maintenance and upgrades on desktop hardware, including memory, storage, and peripherals.
Documentation:

Maintain accurate records of desktop configurations, software licenses, and support requests.
Team Leadership:

Lead and mentor a team of IT support specialists, providing guidance, training, and performance evaluations. Ensure the team meets its objectives and provides high-quality support to end-users.
Collaboration:

Work closely with other IT team members to ensure seamless integration of desktop systems with network and server infrastructure. Collaborate on projects and provide input on desktop-related decisions.
IT Service Management:

Assess the end point management features and procedures of the IT Service Management platform.
Employee will be expected to contribute to a positive working environment through words and actions.
Employee will be expected to greet internal and external customers in a friendly and outgoing manner.
Employee will be expected to take responsibility to ensure that internal and external customers receive outstanding service.
Regular and dependable attendance is an essential function of the job
Employee may be asked to perform other duties as required by business needs
Employee will be expected to complete compliance and product knowledge assignments in a timely manner
Qualifications

:

Education:

2+ year Information Technology associated degree preferred, or a related field.
Experience:

Minimum of 5 years of experience in desktop support, with at least 2 years in a team lead role.
Skills:

Strong troubleshooting and problem-solving skills, excellent communication and interpersonal skills, and the ability to work independently and as part of a team.
Preferred Qualifications

:

Experience with remote desktop support tools and ticketing systems.
Familiarity with ITIL processes and best practices.
Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.
Working Conditions:

Little or no discomfort caused by environmental factors.
Some exposure to mental/visual fatigue resulting from research of complex systems issues.
Some travel required.
Hours may be unpredictable due to installations, configuration, research, and updates that must be performed outside of normal banking hours.
Relationships:

Responsible to the Technology Infrastructure Manager for fulfillment of functions, responsibilities, and authority, and for their proper interpretation.
Will have extensive contact with department managers, end-users, and third-party application developers.
Other details

Job Family Desktop Administrator and Team Lead
Pay Type Salary
Min Hiring Rate $63,800.00
Max Hiring Rate $87,900.00

Apply Now

  • Desktop System Administrator

    2 weeks ago

    Apple Valley, Minnesota, United States Merchants Bank Full time

    Job DescriptionWe are seeking an experienced IT Support Specialist to join our team as a Desktop System Administrator. The ideal candidate will have a strong background in desktop support with at least 2 years of experience in a team lead role.The successful candidate will be responsible for providing advanced support for desktop systems, including...

  • Tier 3 Desktop Administrator and Team Manager

    2 weeks ago

    Apple Valley, Minnesota, United States Merchants Bank Full time

    Job DescriptionWe are seeking an experienced Desktop Support Specialist and IT Lead to join our team. The ideal candidate will have a strong background in desktop support, with at least 5 years of experience and 2 years in a team lead role. The successful candidate will be responsible for configuring, maintaining, and supporting our company's computer...

  • Desktop Infrastructure Manager

    1 week ago

    Apple Valley, Minnesota, United States Merchants Bank Full time

    About the JobThis is an exciting opportunity to join our IT team as a Desktop Administrator and Team Lead. In this role, you will be responsible for configuring, maintaining, and supporting our company's computer desktop environment. Your technical expertise and leadership skills will be essential in guiding our IT support specialists to deliver exceptional...

  • IT Support Team Lead

    1 week ago

    Apple Valley, Minnesota, United States Merchants Bank Full time

    Company OverviewMerchants Bank is a leading financial institution providing innovative banking solutions to its customers. As a Desktop Administrator and Team Lead, you will play a crucial role in ensuring the smooth operation of our desktop systems.

  • Desktop Support Manager

    1 week ago

    Apple Valley, Minnesota, United States Merchants Bank Full time

    Job DescriptionThe Desktop Administrator and Team Lead role at Merchants Bank is a high-level position that requires exceptional technical skills, leadership abilities, and excellent communication skills. As a key member of the IT team, you will be responsible for configuring, maintaining, and supporting our company's computer desktop environment, ensuring...

  • IT Infrastructure Team Leader and Desktop Expert

    2 weeks ago

    Apple Valley, Minnesota, United States Merchants Bank Full time

    Required Skills and QualificationsThe successful candidate will possess:A minimum of 5 years of experience in desktop support, with at least 2 years in a team lead role.A degree in Information Technology or a related field preferred.Strong troubleshooting and problem-solving skills, excellent communication and interpersonal skills, and the ability to work...

  • IT Infrastructure Lead

    1 week ago

    Apple Valley, Minnesota, United States Merchants Bank Full time

    Job OverviewMerchants Bank is seeking an experienced Desktop Administrator and Team Lead to join our IT team. As a key member of the team, you will be responsible for configuring, maintaining, and supporting our company's computer desktop environment, ensuring optimal performance, security, and compliance with company policies.This role involves leading a...

  • Computer Systems Administrator

    1 week ago

    Apple Valley, Minnesota, United States Merchants Bank Full time

    About UsMerchants Bank is a leading financial institution dedicated to providing exceptional banking services to individuals, businesses, and communities. We strive to deliver innovative solutions, outstanding customer service, and a commitment to excellence in all aspects of our operations.We are committed to creating a positive and inclusive work...

  • Help Desk Team Manager

    2 weeks ago

    Apple Valley, Minnesota, United States Merchants Bank Full time

    Required Skills and QualificationsStrong troubleshooting and problem-solving skills.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Minimum of 5 years of experience in desktop support, with at least 2 years in a team lead role.

  • Technical Services Supervisor

    1 week ago

    Apple Valley, Minnesota, United States Merchants Bank Full time

    Key ResponsibilitiesProvide user support for technical issues, including hardware, software, and network problems.Configure and deploy desktop systems, including operating system installation, software setup, and network configuration.Maintain accurate records of desktop configurations, software licenses, and support requests.Lead and mentor a team of IT...

  • Technology Infrastructure Lead

    2 weeks ago

    Apple Valley, Minnesota, United States Merchants Bank Full time

    Key ResponsibilitiesProvide user support for technical issues, including hardware, software, and network problems.Troubleshoot and resolve basic issues or escalate to higher-level support as needed.Configure and deploy desktop systems, including operating system installation, software setup, and network configuration.

  • Computer Systems Coordinator

    1 week ago

    Apple Valley, Minnesota, United States Merchants Bank Full time

    RequirementsTo be successful in this role, you will need: A degree in Information Technology or a related field. At least 5 years of experience in desktop support, with at least 2 years in a team lead role. Strong troubleshooting and problem-solving skills, excellent communication and interpersonal skills, and the ability to work independently and as part of...

  • Café Team Lead

    2 weeks ago

    Apple Valley, Minnesota, United States Urban Air Adventure Parks Full time

    About the RoleWe are seeking an experienced Food Service Supervisor to join our team at Urban Air Apple Valley. The successful candidate will be responsible for managing the day-to-day operations of the Urban Café, leading a team of Team Members, and maintaining high standards of food safety, quality, and customer satisfaction.

  • Facilities Administrator

    22 hours ago

    Apple Valley, Minnesota, United States Solstice Senior Living, LLC Full time

    Job Title: Facilities AdministratorSolstice Senior Living, LLC is seeking a Facilities Administrator to join our team. As a key member of our facilities team, you will be responsible for overseeing the maintenance and upkeep of our senior living community.About the RoleIn this role, you will be responsible for ensuring that our community's physical space is...

  • Member Team Lead

    6 days ago

    Apple Valley, Minnesota, United States Wal-Mart Stores , Inc. Full time

    Location APPLE VALLEY, MN Career Area Business Operations Job Function Business Services Employment Type Regular/Permanent Position Type Hourly Requisition WD2146611 What you'll do at Position Summary...What you'll do...Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates communicating...

  • Member Team Lead

    4 weeks ago

    Apple Valley, Minnesota, United States Walmart Full time

    Position Summary... What you'll do... Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member...

  • Member Team Lead

    4 days ago

    Apple Valley, Minnesota, United States Sam's Club Full time

    Position Summary... What you'll do... Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure...

  • Urban Cafe Team Lead

    2 weeks ago

    Apple Valley, Minnesota, United States Urban Air Adventure Parks Full time

    Urban Air Adventure ParksWe are seeking an exceptional individual to lead our Urban Café team as Café Manager. As a key member of our operations team, you will be responsible for driving business growth, improving customer satisfaction, and fostering a positive work environment.About the Role:Leverage your leadership skills to motivate and empower team...

  • School Administrative Assistant

    2 weeks ago

    Apple Valley, Minnesota, United States Minnesota Service Cooperatives Full time

    At Waconia Public Schools, we are seeking a dedicated Administrative Assistant I to join our team. This 9-month position is responsible for providing critical support to our students, teachers, and staff.About Our DistrictWaconia Public Schools serves over 4,000 students from the communities of Waconia, Victoria, Minnetrista, Saint Bonifacius, and New...

  • Physical Therapy Operations Lead

    2 weeks ago

    Apple Valley, Minnesota, United States All Star Physical Therapy Full time

    About Us">All Star Physical Therapy is part of the Confluent Health family, a leading healthcare organization dedicated to delivering high-quality patient care and innovative solutions.">Our Team">We have a team of experienced professionals who are passionate about providing exceptional patient care and making a positive impact on our...