Customer Service Specialist

2 weeks ago

Wisconsin Dells, United States PHAZE INTERNATIONAL LLC Full time

Join PHAZE INTERNATIONAL LLC, a dynamic and innovative company revolutionizing the industry. As a Customer Service Specialist, you will play a pivotal role in ensuring our clients receive exceptional service and support. We are looking for a proactive and dedicated professional who thrives in a fast-paced environment and is committed to exceeding customer expectations. Your responsibilities will include addressing customer inquiries, resolving issues efficiently, and providing valuable feedback to enhance our services. At PHAZE INTERNATIONAL LLC, we value our employees and offer opportunities for growth and development within the company. If you possess excellent communication skills, a keen eye for detail, and a passion for delivering outstanding customer experiences, we invite you to apply and become an integral part of our team. Join us in our mission to provide unparalleled service and make a significant impact in the lives of our customers. Tasks * Respond to customer inquiries via phone, email, and chat in a timely and professional manner. * Provide product information, troubleshoot issues, and offer solutions to customer concerns. * Process orders, returns, and exchanges accurately and efficiently. * Maintain detailed records of customer interactions and transactions. * Escalate complex issues to the appropriate departments. * Identify and assess customers' needs to achieve satisfaction. * Build sustainable relationships and trust with customer accounts through open and interactive communication. * Follow communication procedures, guidelines, and policies. * Stay up-to-date on product knowledge and company policies. * Assist with other tasks as assigned. Requirements * High school diploma or equivalent. * Proven customer support experience or experience as a client service representative. * Excellent communication and interpersonal skills. * Ability to remain patient and professional when dealing with difficult customers. * Strong problem-solving skills and the ability to think critically. * Proficiency in using CRM systems and other customer service tools. * Ability to work independently and manage time effectively in a remote environment. * Comfortable with technology and able to learn new software quickly. * Ability to type at least 40 WPM.

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