Client Communications Director

3 weeks ago

Colchester, United States Phraction Management LLC Full time

**Benefits**:

- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance

**About Phraction Management LLC**

Phraction is a registered investment advisory firm headquartered in Stamford, CT and Colchester, CT which provides investment management services, manager selection services and family office consulting to select UHNW clients. Please see the firm’s regulatory disclosures and related information via IARD here.

**Responsibilities**
Phraction is seeking a Client Communications Director to bridge connections between clients and the firm. The main reporting office for this role will be in the Colchester location.

Ongoing responsibilities will include, but are not limited to:

- Household Advocate / Coordinator / Liaison / Planner_
- Collate and deliver wholistic progress reports to clients by collaborating with relevant Phraction service teams
- Build relationships with clients via consistent outreach to discuss open items, ongoing tasks, completed projects and future goals
- Synthesize internal priorities and assignments based upon client communication and feedback
- Coordinate services, offerings and resources to achieve client needs
- Maintain household specific service calendar to enhance client experience
- Ensure delivery of firm outputs and receive input upon receipt
- Participate in client meetings to actively learn needs and enhance niche household knowledge
- Foster trusted connection with clients to increase and monitor satisfaction levels
- Business Development_
- Curate household specific internal business plan which balances servicing bandwidth, client satisfaction and revenue margins
- Strengthen existing relationships and consider organic growth opportunities
- Use existing network to evaluate, track and outreach to potential new opportunities

Systems
- Develop repeatable and scalable process to achieve position responsibilities
- Structure IT capabilities to further organize, streamline, improve efficiencies and automate
- General Operations & Business Administration_
- As needed, and as bandwidth allows

**Qualifications**
- Financial Services Experience Required, Series 65 License or equivalent preferred.
- Strong organizational skills
- Relentless consistency
- Attention to detail
- Process driven
- Effective verbal and written communication skills
- Adaptable to change
- Ability to multi-task
- Capacity to work both independently and as a part of a team

**Benefits**
- Eligibility to participate in company sponsored retirement plan
- Medical, Dental, Vision, LTD, STD and Group Life Benefits offered
- Flexible hybrid work environment
- Generous PTO Policy
- Healthy work life balance
- Competitive salary with bonus opportunities
- Career advancement opportunities

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