Trolley Operator

**Brief Description**:
**Job Summary**

Under regular direction and in compliance with standard operating procedures and policies, safely operates a trolley on a scheduled route through light to heavy city traffic, for the purpose of carrying passengers in a safe manner and in accordance with City, county, state, and federal laws, as well as City rules and policies. Assists passengers with disabilities as needed while safely performing operation procedures. Monitors trolley, weather conditions, and safety of passengers.**Job Duties**:
**Essential Functions**

**% of Time**
- **

30%
- **
Perform Customer Service**:Provide information in a courteous manner to passengers regarding routes, schedules, and transfers. Make public address announcements in accordance with the Americans with Disabilities Act (ADA) regulations. Act as a front-line point of contact to ensure delivery of quality customer service. Ensure an adequate supply of transfers for the customers.

25%
- **
Maintain Schedule and Count Passengers**:Operate the trolleys on a scheduled route in a manner that provides for the maximum possible safety to passengers while maintaining the scheduled time points. Effectively utilize paddles, manifests and other information, to follow routes and meet time points. Coordinate detour, accident and incident information to radio dispatch, and respond to instructions given. Count passengers on a trip-by-trip basis.

25%
- **

20%

Perform other duties as assigned.**Qualifications**:
**Job Requirements**
- High school diploma or equivalent.
- Over one (1) year of bus or trolley driving experience or completion of the City of Greenville Bus Operator in Training Program.

**Preferred Qualifications**
- Previous driving experience as a bus operator with a transit system, or as an over the road coach operator.

**Driver's License Requirements**
- Valid South Carolina Class B CDL with air brake provision and passenger endorsement.

**Performance Requirements**

**Knowledge of**:

- The safe operation of a public transit/trolley bus, including complete familiarization with its systems and safety features.
- Traffic rules, regulations and laws and procedures for the safe operation of a transit/trolley bus.
- Geography and roadways of an assigned route and of the entire service area.

**Ability to**:

- Operate a motor vehicle safely in heavy traffic and under various environmental conditions (such as rain, nightfall, and fog).
- Use mirrors to view objects behind and to the sides of the driver.
- Operate vehicle radio, Mobile Data Terminal (MDT), and Automatic Vehicle Locator (AVL) system.
- Operate and/or utilize all standard safety equipment installed in transit vehicles, including; safety harnesses, restraints, and any other equipment required by federal, state, or local regulations.
- Operate wheelchair lift systems/ramps and assist passengers with disabilities.
- Conduct and document pre
- and post-trip inspections and identify and communicate mechanical deficiencies for vehicles.
- Identify and report safety issues or concerns that are observed during the course of essential job functions.
- Speak in public on a PA system.
- Accurately read, understand, and interpret bus schedules and maps.
- Read, understand and follow rules and regulations, vehicle operating procedures, vehicle laws, and written and oral instructions.
- Prepare accident and incident reports, as well as, maintain basic records.
- Work without immediate supervision in the field after completion of the initial training period.
- Maintain effective working relationships and deal courteously and effectively with the public, fellow employees, and supervisors.
- Handle confrontational passengers effectively.
- Make basic math calculations.
- Be punctual and maintain regular, predictable attendance.
- Be available to work a flexible schedule that includes nights, weekends, holidays, working split shifts, and a reasonable amount of overtime.
- Operate electronic scheduling and payroll software to monitor weekly schedules and hours worked.

**Other Information**:
**Working Conditions**

**Primary Work Location**:Terminal, shop, vehicle, and outdoors (roadways).**Protective Equipment Required**:Seatbelt and safety vest.**Environmental/Health and Safety Factors**:

Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Daily exposure to extreme temperature, wetness and/or humidity, respiratory hazards, noise and vibration, and physical hazards. Constant exposure to fire hazards, communicable diseases, and physical danger or abuse. Frequent exposure to mechanical hazards. Occasional exposure to chemical hazards and electrical hazards.

**Physical Demands**:

Continuously requires sitting, handling, vision, foot controls, balancing, hearing, and talking. Frequently requires kneeling and bending. Occasionally requires standing, walking, reaching, crouching, twisting, pushing/pulling, and lifting. Light strength deman