IT Analyst Ii
2 months ago
**Office of Strategic Communications & Stakeholder Engagement (SCSE)**
**Salary Range**:$93,448 - $124,958
**FLSA Status**:Exempt / Union Represented
**About Our Office**:
Strategic Communications & Stakeholder Engagement (SCSE) works to ensure that all of the agency’s key audiences and stakeholders, including the public, attorney licensees, legal services partners, admission applicants— as well as its oversight bodies-know about the agency’s public protection role and are aware of the State Bar’s services and resources. The office supports the agency’s key strategic objectives and initiatives, provides consumer legal information, and supports all key functions of the agency through online content, social media channels, publications, and media and public outreach.
**About the Job**:
Definition
IT Analysts will have a primary concentration in Applications, Database, System/Server/Platform Analysis, Website design and development, or Network and Telecommunications Analysis/Administration.
Distinguishing Characteristics
IT Analyst II
This is the journey-level class in the IT Analyst series. Positions in this class are distinguished from the Information Technology Analyst I by the performance of the full ranges of duties; work on more complex matters, and under less direct supervision. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level.
Examples Of Essential Duties
Duties may include, but are not limited to the following:
- Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems, integrating State Bar network infrastructure and/or other systems; considers protocols, acceptable system security risk, and other related elements.
- Provides professional customer support for system-related software and/or hardware issues, needs, or requirements. Interacts with clients to analyze system requirements; recommends technology solutions to improve operations.
- Determines and develops cost benefit analyses related to recommended technical solutions; evaluates risk options; ensures project compliance with State Bar procedures or protocols, budgetary constraints and staff/resource utilization.
- Responsible for the coordination and completion of projects that are limited in scope and/or specific to area of assignment; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assurance processes.
- Coordinates information technology activities of State Bar departments and/or vendors consistent with project plans; identifies and resolves obstacles to progress; prepares for and manages delivery and installation.
- Prepares technical documentations, procedural plans, reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions.
- Builds and maintains positive and professional working relationships with co-workers, other State Bar employees, vendors, and the public, using principles of good customer services.
- Exercises technical or functional supervision over technical staff, other professional staff on a project basis and contractors/vendors.
- Provides after hours technology support as required.
- Performs other related duties as assigned.
Additional duties when assigned to:
**Applications**:
- Performs various system quality assurance activities; tests, troubleshoots and debugs system issues using appropriate technology; prepares and executes testing plans to validate functionality and resolve issues.
Database:
- Ensures maximum database capacity and database protection, manages data and file space allocation, monitors and administers database security. Creates and tests database backups; performs backup and recovery tasks.
- Designs and modifies database structures, tables, and files; implements design using established techniques.
- Develops and maintains standards, procedures, and methodologies for effective operations, access and data integrity of State Bar database systems.
System/Serer/Platform Analysis:
- Builds, installs, configures, maintains and administers server platforms and operating system components for mainframe, microcomputer and/or client server systems.
- Assists with the development and integration of new tools for compliance with business unit requirements.
- Performs system administration installing, updating, maintaining and administering various operating systems on various platforms, maintains the integrity of network structures and support routines, provides system administration services.
- Obtains new and upgraded systems from vendors and utilizes tools; tests an
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