Member Services Specialist

1 week ago

Rockville, United States Move United Full time

Job Title: Member Services Specialist - Warfighters Ambassador Program

Type: Part-Time, 20 hours per week

Location: Move United Headquarters, Rockville, MD

**Salary**: $20 per hour

Preferred: Move United prefers a Veteran with a disability to fill this position

About the Organization

Move United uses the power of sport to push what is possible for people with disabilities, confronting ignorance, fueling conversation, and inciting action that leads us to a world where everyone is included. We believe that sports make us more—more determined, more powerful, more ourselves. We also see the power that sports have to change the world, pushing people further and bringing people closer.?

To this end, Move United holds the vision that every person, regardless of ability, has an equal opportunity to participate in sports and recreation in their community. As we enter the next phase of our Vision 2028, we seek to add an energized person to our dedicated team to help us fulfill our vision to impact more Americans. Founded in 1956, Move United provides adaptive sports opportunities through 230+ community-based member organizations serving more than 100,000 youth and adults with disabilities in 45 states. Move United offers a highly collaborative and flexible work environment, a commitment to professional development, generous benefits package, and an important mission with like-minded, dedicated colleagues.
- General Description (Position Overview)

The Warfighters Ambassador Program Specialist is part of the overall Move United team responsible for coordinating daily operations of its Warfighters Ambassador Program. This includes all aspects of the Ambassador experience, including training, and curating events for participants. The Specialist will be the main point of contact between Veterans in our Ambassador program and Move United. The Specialist will ensure Ambassadors are both well trained and resourced to educate both the public and fellow Veterans about adaptive sports and recreation. The Specialist will be responsible for all aspects of Ambassador activation with Move United partners.

This position is administrative in nature and the Specialist must be comfortable working on a computer in a fast-paced business environment. Activities and skills important to this position include project management, excellent communication and outreach, and effective abilities to use a range of software and technology platforms.

The Specialist will support the Individual Membership Manager, the Member Services team and organization to further the Move United strategic plan.

Teamwork and cross-sectional support, work, responsibility, and execution are cultural pillars to working at Move United. The Specialist will regularly interface with and support the efforts of other areas in the organization including communications, marketing, programs, membership, competitions, and events.

Move United is a mission driven nonprofit that tackles our projects, events and strategic goals as a team. This includes, at times, working in different capacities in different departments in the furtherance of our mission. At Move United, we all pitch in to achieve our goals and enrich our organization in the process.

The Specialist will act as a key representative for Move United at events and some travel, including weekends, is required. This position will travel for work-related trips at least 4 times per year. Travel expenses are covered by Move United.
- Specific Responsibilities

Outreach and Communication
- Be readily available to answer questions and maintain regular communication with Ambassadors, ensuring their needs are addressed and concerns are resolved promptly.
- Design and produce online content, brochures, event supplies, and other communication tools necessary for Warfighter Ambassadors to effectively educate fellow Veterans and Veteran organizations, whether virtually or in-person.
- Communicate available education resources and training opportunities to Move United Ambassadors, ensuring they have access to the tools they need to excel in their roles.
- Work closely with various departments within Move United to effectively communicate participation, competition, volunteering, and awareness-building opportunities to Warfighter Ambassadors, fostering a sense of engagement and community involvement.

Ambassador Management
- Volunteer Coordination: Recruit, train, and coordinate volunteers to support community events, programs, and initiatives, ensuring smooth execution and success.
- Maintain data management of all Ambassadors within our CRM.
- Collaborate with the Member Services team to establish measurable target metrics for the Warfighter Ambassador program.
- Provide comprehensive welcome packs, essential supplies, and pertinent information to newly onboarded Ambassadors, fostering a sense of belonging and support within the program from the outset.
- Provide onsite management for Ambassadors and/or Veterans at selec

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