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Customer Service/logistics Coordinator
3 weeks ago
**Key Responsibilities**
Appointment Scheduling:
- Schedule inbound and outbound shipments.
- Coordinate depot appointments for deliveries and pickups.
Documentation Management:
- Pull Bills of Lading (BOLs), verify accuracy, and submit to accounting.
- Code and track shipping documents for orders, including specific requirements for customers.
Reconciliation and Reporting:
- Reconcile deductions related to shipping discrepancies.
- Update and maintain records of shipment dates, delivery statuses, and any order revisions.
Carrier Coordination:
- Work with carriers to manage delays, track shipments, and negotiate rates.
- Liaison with Carriers for scheduling and updates.
Canada Shipping:
- Manage TAS codes for shipments to Canada, ensuring compliance with regulatory requirements.
Warehouse Operations:
- Schedule outbound carriers and complete necessary bio forms.
- Code warehouse outbound shipments and ensure accurate ship dates and delivery confirmations.
Supply Chain and Product Fulfillment:
- Work closely with the supply chain team to ensure smooth product fulfillment.
- Collaborate on inventory management and order processing to meet customer demands efficiently.
**Educational Background**
- High school diploma or equivalent required.
- Associate’s or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field is a plus.
**Experience**
- Minimum of 2 years of experience in customer service, logistics, or supply chain roles.
- Experience with Canada shipping and TAS coding is an asset.
**Technical Skills**
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Familiarity with logistics software and ERP systems.
**Skills**
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Detail-oriented with a focus on accuracy.
Pay: $25.00 - $30.00 per hour
Expected hours: No less than 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
**Experience**:
- Logistics: 2 years (required)
Ability to Commute:
- La Verne, CA (required)
Work Location: In person
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