Customer Service/logistics Coordinator

3 weeks ago


La Verne, United States Real Good Foods Full time

**Key Responsibilities**

Appointment Scheduling:

- Schedule inbound and outbound shipments.
- Coordinate depot appointments for deliveries and pickups.

Documentation Management:

- Pull Bills of Lading (BOLs), verify accuracy, and submit to accounting.
- Code and track shipping documents for orders, including specific requirements for customers.

Reconciliation and Reporting:

- Reconcile deductions related to shipping discrepancies.
- Update and maintain records of shipment dates, delivery statuses, and any order revisions.

Carrier Coordination:

- Work with carriers to manage delays, track shipments, and negotiate rates.
- Liaison with Carriers for scheduling and updates.

Canada Shipping:

- Manage TAS codes for shipments to Canada, ensuring compliance with regulatory requirements.

Warehouse Operations:

- Schedule outbound carriers and complete necessary bio forms.
- Code warehouse outbound shipments and ensure accurate ship dates and delivery confirmations.

Supply Chain and Product Fulfillment:

- Work closely with the supply chain team to ensure smooth product fulfillment.
- Collaborate on inventory management and order processing to meet customer demands efficiently.

**Educational Background**
- High school diploma or equivalent required.
- Associate’s or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field is a plus.

**Experience**
- Minimum of 2 years of experience in customer service, logistics, or supply chain roles.
- Experience with Canada shipping and TAS coding is an asset.

**Technical Skills**
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Familiarity with logistics software and ERP systems.

**Skills**
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Detail-oriented with a focus on accuracy.

Pay: $25.00 - $30.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Logistics: 2 years (required)

Ability to Commute:

- La Verne, CA (required)

Work Location: In person



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