Scheduling Assistant

2 weeks ago

Commerce, United States 360 Behavioral Health Full time

**Who are we?**

At 360 Behavioral Health, we take pride in our long-standing commitment to providing exceptional care for individuals impacted by autism and other developmental delays. With over three decades of expertise, we are one of the original and most established Applied Behavior Analysis (ABA)-based behavioral health services authorities. Today, 360 Behavioral Health is one of the top ABA, enhanced personal assistance and respite providers in the United States. The commitment, dedication, and approach to care that guided our founders when they opened their doors continues to guide all we do today. Our devotion to their philosophy landed us on the list for “The 5 Best ABA Therapy Providers for 2023”, and to us being labeled as a certified “Best Place To Work”

**What would this role do?**

The Scheduling Assistant is responsible for supporting the mission and vision of the organization by maximizing the delivery of services for all assigned clients. This position will work closely with the assigned local office administrative and clinical team and report to the Director of Clinical Services (DOCS) to maintain the permanent scheduled service hours.

**Role Responsibilities**
- Maintain Service utilization above 90% for assigned office.
- Monitor service hours for each client based on permanent schedules.
- Track and address staff and client cancellations daily.
- Provide make up, re-schedule, or additional time for schedule changes.
- Maintain Permanent Schedules that includes but is not limited to managing the Client monthly calendars, case assignment sheets, and ensure all schedules are compliant with scheduling laws.
- Maintain staffing logs that include but are not limited to tracking unstaffed hours, partial hours, and fully staffed hours.
- Support new hires that include but are not limited to tracking Staff training, providing training schedules, and coordinating Day 1.
- Support recruiting that includes but is not limited to maintaining the staffing log, updating staff and Client availability, and supporting recruiting events.
- Triage staff and client concerns.

**NON - ESSENTIAL FUNCTIONS AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO**:

- Complete all duties and/or tasks assigned by leaders and/or the business.
- Assist with day-to-day operations of the scheduling department.
- Assist with hardware tracking as assigned.
- Support with compliance maintenance (CPI, TB, ABAT, etc.)
- Review Scheduling needs daily.
- Follow scheduling policies and processes, and workflows.
- Assist with administrative team duties as assigned.
- Ensure regulatory compliance with insurance protocols, HIPPA, and other federal, state, and local regulations.
- Participating in team meetings, trainings, and professional development opportunities.
- Providing support for any office needs, if necessary, to run the office more efficiently

**Must Haves**
- High School Diploma or GED
- Minimum 2 years of administrative experience
- Minimum 6 months of scheduling experience
- Administrative experience, scheduling experience preferred.
- Ability to work in a high paced, competitive, performance-based environment.
- Ability to multi-task with a high sense of urgency
- Great customer service skills
- Excellent Intrapersonal Skills
- Excellent Phone etiquette
- Ability to utilize a multi-line phone system.
- General Geographic understanding of the assigned catchment areas.

**What we offer**
- **Competitive compensation (we value transparency) $20.00-$23.00/Hourly**:

- **Monday-Friday 8:00am-5:00pm
- On Site**:

- Student loan repayment assistance for eligible roles
- Bonus program(s) for eligible roles
- Career development and advancement opportunities
- Flexible scheduling
- Great and fun company culture
- Expansive Health, Vision, and Dental plans for our full-time partners
- 401(K) retirement savings program
- Mileage and phone reimbursement
- And so much more

360 Behavioral Health is an equal opportunity employer. If anyone is unable to fully access any portion of the 360 Behavioral Health on-line system, we are committed to providing reasonable accommodations. Please contact us at 855-360-4437 for assistance.

**EEO/Minorities/Females/Disabled/Veterans**

**Americans With Disabilities Act**

**Experience**: Required
- 1 year(s): Scheduling experience
- 2 year(s): Administrative Assistant Experience

**Education**: Required
- High School or better

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