![US Federal Deposit Insurance Corporation](https://media.trabajo.org/img/noimg.jpg)
IT Specialist
2 weeks ago
**Duties**:
At the CG-7 grade level, major duties include:
- Provides basic day-to-day support as an IT Specialist to manage and execute customer service related support activities.
- Supports, monitors, patches and implements changes associated with IT systems, hardware, software and services within their geographic area of responsibility.
- Communicates solutions for issues that may arise with a wide array of systems and services supported by the section.
At the CG-9/11 grade level, major duties include:
- Provides basic day-to-day support as an IT Specialist to manage and execute customer service related support activities.
- Inputs, acknowledges receipt of, and successfully aids the resolution of customer IT service requests and incidents utilizing the FDIC’s IT Service Management (ITSM) tool.
- Ensures IT assets are deployed, maintained and tracked according to policies and procedures including ensuring that records are accurately updated and maintained utilizing FDIC systems.
- Supports, monitors, patches and implements changes associated with IT systems, hardware, software and services within their geographic area of responsibility.
- Supports the deployment, operation and ongoing maintenance of local area networks (LANs) and the telecommunication systems within FDIC Offices(s) within their area of responsibility.
- Serves as a team member of the Customer Technology Services Section (CTSS) that partners and collaborates with counterparts located in the FDIC’s Headquarters, Regional and Field counterparts to identify, address and share solutions for issues that may arise with a wide array of systems and services supported by the section.
**Requirements**:
**Conditions of Employment**:
Background Investigation (BI) required.
Registration with the Selective Service.
U.S. Citizenship is required.
Employment Conditions.
Completion of Financial Disclosure may be required.
**Qualifications**:
- Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.- To qualify for the **CG-7**, applicants must have completed at least one year of specialized experience equivalent to at least the **5** grade level or above in the Federal service.- Specialized experience is defined as experience troubleshooting and resolving hardware and software issues related to Operating Systems, and Office Applications.OR
BY EDUCATION: Applicants must complete 1 full academic year of graduate level education or meet Superior Academic Achievement (SAA) provisions and completion of a bachelor's degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, technology management, or other related field. All academic degrees and coursework must be from accredited or pre-accredited institutions.
Click here for Superior Academic Achievement qualification requirements.
OR
BY COMBINATION OF EDUCATION AND EXPERIENCE: Applicants must possess a combination of both education and specialized experience described above that together meet the qualification requirements for this position. All academic degrees and coursework must be from accredited or pre-accredited institutions.
- To qualify for the **CG-9**, applicants must have completed at least one year of specialized experience equivalent to at least the **7** grade level or above in the Federal service.-
- ORBY EDUCATION: Applicant must possess a master's or equivalent graduate degree (such as an LL. B, or J.D., if related) or two full years of progressively higher level graduate education in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, technology management, or other related field. All academic degrees and coursework must be from accredited or pre-accredited institutions.
- BY COMBINATION OF EDUCATION AND EXPERIENCE: Applicants must possess a combination of both education and specialized experience described above that together meet the qualification requirements for this position. All academic degrees and coursework must be from accredited or pre-accredited institutions.- To qualify for the **CG-11**, applicants must have completed at least one year of specialized experience equivalent to at least the **9** grade level or above in the Federal service.- Specialized experience is defined as experience troubleshooting and resolving hardware and software i
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