Customer Service Coordinator-bilingual: English

4 days ago

North Wales, United States Colorcon Full time

**Customer Service Coordinator-Bilingual: English & Spanish**

Our focus on market issues and technology development has earned Colorcon an international reputation as a pharmaceutical supplier of choice. That reputation is based on superior product quality, unparalleled technical support, extensive regulatory assistance and reliable supply from multiple locations, with our Global Headquarters located in Harleysville, Pennsylvania.

Colorcon has 26 technical service laboratories globally and more than 2100 employees exclusively dedicated to its customer base.

We are a successful company thanks to our diverse workforce and global reach. We believe that our operating principles define our culture, values and organizations and are key to achieving our mission and vision, strategies and goals.

**Platinum Rule**: We treat others the way they want to be treated
**Empowerment**: We trust our colleagues with responsibility and decision-making
**Keep Getting Better**: We create an environment for constant improvement, to be the best we can
**Teamwork**: We embrace the value of collaboration; work together to exceed what is possible as individuals
**Customer Focus**: We put our customers’ needs at the heart of everything we do
**Global Respect**: We are citizens of a diverse world and behave with respect for the communities in which we operate

Our People Enjoy a Wide Offering of Employee Benefits, including but not limited to:

- All employees are eligible to participate in our company-wide bonus program
- Employees have the choice between three medical plans
- 100% company-paid Dental Insurance for all employees and their qualifying dependents
- Optional Vision Coverage
- Fitness and Wellness Programs
- Employee Assistance Programs (EAP)
- Corporate Social Responsibility Groups (CSR)
- Parental Leave
- Tuition Reimbursement; up to $8,000 per calendar year
- 401(k) Company Matching
- Paid Time Off
- Paid Holidays

Colorcon is committed to maintaining a diverse workforce and an inclusive and equitable work environment. This includes all employment-related decisions and business dealings on the basis of race, color, ethnicity, national origin, age, sex, sexual orientation, religion, disability, veteran status, or any other legally protected status.

**Position Summary**
The Customer Service Coordinator serves as a liaison between our customers and internal Colorcon departments. This position plays an integral role in meeting and exceeding our customers’ expectations, by ensuring a positive customer experience is achieved through all touchpoints with the organization. The Customer Service Coordinator is accountable for enhancing customer relations, increasing customer loyalty and in turn increasing our commercial growth.

**Responsibilities & Duties**

**_Communication_**
- Follow up of enquiries for general questions with other internal departments, liaising as needed including Quality, Regulatory, Technical, Supply Chain, Commercial, and Shipping.
- Facilitating customers issues resolution, including progressing customer complaints to completion (RMA creation, coordinating returns, credit notes/invoices as needed)

**_ Order Management_**
- Enter and process orders including calculating transit time and freight.
- Proactively communicate with customers to inform them of at-risk orders (fulfilment issues, delivery delays, etc.)
Maintain accurate customer database and information on profiles.

**_ Pricing_**
- Responsible for customer quotations for new business & follow-up on open quotes.
Maintain price lists and send to customers when requested.

**_ Technology_**
- My Colorcon Portal: Process new user registrations, pricing requests and requests for order changes or cancellations, assist customers with platform questions or issues.
- Navigate and perform tasks in multiple platforms quickly.

**_ Teamwork_**
- Work independently and as a member of the team providing back-up & vacation coverage for other Customer Service Coordinators as needed to support the business.
- Interact with employees across the organization to gather information and make recommendations to drive process improvement.
Share resources and foster a climate of trust within the team to strengthen team cohesion.
- Ability to deal with a variety of interpersonal styles and personalities in an appropriate and diplomatic manner.

**_ Problem Solving_**
- Ability to handle a variety of nonstandard and complex inquiries.
- Understand the root issue the customer is facing and other related issues that may arise.

**Required Qualifications**:
**Requirements & Skills**

*** Bilingual: English & Spanish**
- Minimum of two years (2) of direct customer support experience required; experience with business-to-business, quality, and/or regulatory experience strongly preferred.
- Minimum of High school diploma or equivalent is required; with some college preferred.
- Must be customer orientated and possess the ability to focus on the changing needs and wan

  • Bilingual Customer Service Representative

    4 days ago

    North Las Vegas, United States Life Trans, Inc Full time

    Main Responsibilities of a Bilingual Spanish Customer Service Representative Answer incoming calls from customers in both English and Spanish via phone. Demonstrate fluency in both English and Spanish, ensuring clear and effective communication with customers who speak Spanish as their primary language. Schedule transportation for clients' needs Verifying...

  • Customer Service Representative

    3 weeks ago

    North Wales, United States SRS Distribution Full time

    The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers' needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our...

  • Customer Service Representative

    3 weeks ago

    North Wales, United States Marvic Supply - North Wales Full time

    The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers’ needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building...

  • Customer Service Representative

    2 weeks ago

    North Wales, United States Marvic Supply - North Wales Full time

    Job DescriptionThe Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers’ needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be...

  • Bilingual Customer Service

    4 weeks ago

    North Bend, United States Staff My Agency Full time

    John Gibson - State Farm Agency, located in North Bend, OR has an immediate opening for a Bilingual (Spanish/English) Insurance Customer Service / Sales. Insurance experience is not required as we will train the right person with the right personality and skill set! We seek an energetic professional interested in helping our business grow through value-based...

  • Bilingual Customer Service

    4 weeks ago

    North Bend, United States Staff My Agency Full time

    John Gibson - State Farm Agency, located in North Bend, OR has an immediate opening for a Bilingual (Spanish/English) Insurance Customer Service / Sales. Insurance experience is not required as we will train the right person with the right personality and skill set! We seek an energetic professional interested in helping our business grow through value-based...

  • Bilingual Customer Service Representative

    4 weeks ago

    North Chicago, United States The Fountain Group Full time

    100% ONSITE NORTH CHICAGO IL 60064PAY: $20 - $23/hr REQUIRED:HS DIPLOMA1+ years of experience as a customer service representativeBilingual in French and EnglishInbound/Outbound callsRequired to have skills in the following PC software products, Lotus Notes, Excel, MS WordJob Description:Takes inbound or places outbound calls to provide information to...

  • Bilingual Customer Service

    1 month ago

    North Bend, United States John Gibson - State Farm Ageny Full time

    Job DescriptionJob Description John Gibson - State Farm Agency, located in North Bend, OR has an immediate opening for a Bilingual (Spanish/English) Insurance Customer Service / Sales. Insurance experience is not required as we will train the right person with the right personality and skill set! We seek an energetic professional interested in helping our...

  • Bilingual Customer Service Representative

    2 weeks ago

    North Chicago, Illinois, United States Talentrupt RPO Full time

    Job DescriptionJob DescriptionCustomer Service II - Bilingual Location- Abbott Park, IL 600643 Months AssignmentPay - $23/hr on W2Qualifications - Fluent in Spanish or France Fluent in French and English (verbal and writing)This position is Nonexempt. Hours over 40 will be paid at Time and a Half.3 - 5-year experience required.Takes inbound or places...

  • Resident Services Coordinator

    2 weeks ago

    North Wales, United States AION Management Full time

    Job Summary:Under the direction of the Real Estate Manager, the Resident Services Coordinator is responsible for working to achieve maximize resident satisfaction and retention by providing excellent customer service to residents and guests.Essential Duties and Responsibilities:Administrative•Manage administrative requests from residents•Distribute...

  • Resident Services Coordinator

    5 days ago

    North Wales, United States AION Management LLC Full time

    Job DescriptionJob DescriptionJob Summary: Under the direction of the Real Estate Manager, the Resident Services Coordinator is responsible for working to achieve maximize resident satisfaction and retention by providing excellent customer service to residents and guests. Essential Duties and Responsibilities:Administrative• Manage administrative requests...

  • Resident Services Coordinator

    3 weeks ago

    North Wales, United States AION Management Full time

    Job Summary: Under the direction of the Real Estate Manager, the Resident Services Coordinator is responsible for working to achieve maximize resident satisfaction and retention by providing excellent customer service to residents and guests. Essential Duties and Responsibilities: Administrative • Manage administrative requests from residents •...

  • Resident Services Coordinator

    3 weeks ago

    North Wales, United States AION Management LLC Full time

    Job DescriptionJob DescriptionJob Summary: Under the direction of the Real Estate Manager, the Resident Services Coordinator is responsible for working to achieve maximize resident satisfaction and retention by providing excellent customer service to residents and guests. Essential Duties and Responsibilities:Administrative• Manage administrative requests...

  • Bilingual Customer Service Agent

    3 days ago

    North Richland Hills, United States Directors Choice Full time

    Job DescriptionJob DescriptionIf You Are An Amazing Customer Support Agent, We Want You!We are immediately hiring for Full Time Bilingual Customer Support Agents to join our team of incredible people!Directors' Choice is the premier provider of answering services to the North American funeral industry.We are looking for positive and professional team...

  • Customer Service Representative

    3 days ago

    North Haven, United States SRS Distribution Full time

    The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers' needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our...

  • Client Service Coordinator

    3 weeks ago

    North Wales, United States Banfield, The Pet Hospital Full time

    Client Service Coordinator needed for Banfield Pet Hospital in Montgomeryville/North Wales SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with...

  • Bilingual Sales Associate

    3 weeks ago

    North Miami Beach, United States Cycle Gear Full time

    Company Description Average total pay: $13 - $18+ an hour (hourly base pay + uncapped tiered commission structure, based on meeting your sales goal) Comoto Holdings is America’s largest and fastest-growing omnichannel platform in the powersports aftermarket-products industry; dedicated to advancing the experience of powersports enthusiasts across...

  • Admissions Representative

    2 weeks ago

    North Miami Beach, United States SAE Institute Full time

    The primary responsibility of the Admissions Representative is to recruit, enroll, and retain students for the school through direct lead callbacks and on-site tours. It is imperative to be able to motivate and guide the students toward the future goal of a career within the music and entertainment industry. The Admissions Representative will work under the...

  • Customer Service Representative

    1 day ago

    North Haven, United States Metro Roofing Supplies - North Haven Full time

    Job DescriptionThe Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers’ needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be...

  • Customer Experience Coordinator

    1 week ago

    North Wales, United States The TJX Companies, Inc. Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...