Supervisor, Cash Management Implementation

7 days ago

Greenwood Village, United States CoBank Full time

Benefits Overview:
A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. When you choose a career with CoBank, you make a difference by standing for something that matters. In order to be the best, we hire the best

**Remarkable Benefits Offered by CoBank**
- Careers with a purpose. Stand for something
- Time-Off Packages, boasting over 15 days of vacation, 10 paid sick days and 11 paid holidays
- Competitive Compensation & Incentive
- Hybrid work model: flexible arrangements for most positions
- Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
- Robust associate training and development with CoBank University
- Tuition reimbursement for higher education up to 10,000 annually
- Outstanding 401k: up to 6% matching and additional 3% non-elective contribution
- Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution
- Associate Resource Groups: creating a culture of diversity and inclusion
- Recognize a fellow associate through our GEM awards

**Job Description**:
Responsible for supervising the team of cash management (CM) implementation specialists, ensuring quality implementation of all cash management products and services to new and existing customers. Provides team members ongoing training and development. Collaborates with internal and external stakeholders for CoBank and the Farm Credit System. Implements and reviews processes and internal controls to effectively manage costs and risks. Participates in product development and service enhancement initiatives.

Essential Functions:
Ensures team members maintain product and industry knowledge necessary for cash management and digital solutions.

Develops, delivers and guides ongoing cross-training on all products, services and systems for all CM Implementation Specialists and other stakeholders.

Identifies support requirements for team such as training and technology, and makes recommendations to management for process improvement.

Collaborates with internal and external stakeholders of CoBank and the Farm Credit Banking System.

Ensures customer implementations are managed efficiently and effectively on behalf of the customer, bank and other stakeholders.

Communicates with and resolve problems for the bank’s largest and most complex corporate customers. Serves as escalation point for issues identified by internal and external customers.

Ensures customer training is being conducted effectively and with appropriate detail for a complete and effective on-boarding experience.

Conducts and completes monthly reviews of document sets and implementation calls for each team member to ensure process adherence and provide constructive feedback as needed.

Ensures that deal flow is on target to complete the expected new customer implementations, addition of accounts, services, mergers and removal of accounts and services. Makes necessary adjustments as needed to meet expected deadlines.

Completes a monthly quality review of a subset of new customer implementations, mergers, and addition and removal of accounts and services.

Regularly communicates with leadership regarding issues and status, as needed. Updates management on irregularities, key deadlines, staff coverage and/or critical developments.

Provides guidance to ensure that all compliance activities are consistent with legal and regulatory requirements, as well as CoBank policies and procedures.

Serves as “Mission Critical Personnel” for business continuity and reduced staffing scenarios.

Supports and manage special projects in consultation with sales management.

Supervises staff. Set performance standards, manages workflow, grants authorities, evaluates performance, and recommends personnel actions within delegated authorities. Consults with Human Resources as appropriate.

**Education**:

- Bachelor's Degree required

Work Experience:
5 years of relevant experience, required

5 years of experiene wth cash management implementation, required

5 years of direct management or supervisory experience, required

About CoBank:
The typical base pay range for this role is between $86,961 - $120,919. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.

CoBank is a cooperative bank serving vital industries across rural America. The bank provides loans, leases, export financing and other financial services to agribusinesses and rural power, water and communications providers in all 50 states. The bank also provides wholesale loans and other financial services to affiliated Farm Credit associations serving more than 76,000 farmers, ranchers and other rural borrowers in 23 states around the country. CoBank is a member of the Farm Credit System, a nationwide network of banks and

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