Dispatcher

3 weeks ago


Arlington Heights, United States ABC Plumbing, Sewer, Heating, Cooling and Electric Full time

**Job description**

ABC Plumbing, Sewer, Heating, Cooling and Electric is one of the top-rated residential service providers in the Chicagoland area and surrounding suburbs. ABC is looking to bring in a new Dispatcher who enjoys working in a fast-paced team environment and delivers exceptional service. Our family owned and operated office, located in Arlington Heights, IL, has an opening for a Dispatcher who has at least 2 years of customer service experience.
- **THIS POSITION REQUIRES AVAILABILITY FROM (8:00 am-4:30 PM) (Saturdays included)**_

**Responsibilities**:

- Evaluate service calls and assign the best technician to each service appointment
- Embrace change and adapt effectively
- Communicate important information to technicians to ensure they have the best opportunity to service customers efficiently
- Coordinate with customers throughout the day to ensure they are fully updated with technician’s availability
- Work with proprietary and Microsoft systems to perform dispatching functions
- Organizing call counts and technician availability to ensure customers are serviced effectively
- Coordinating with Field Service Managers on availability and scheduling of technicians as well as successes throughout the day

**Check out what we offer**:

- Paid holidays & vacations
- Ongoing training, support, mentorship, & education
- Daily & Weekly Bonus Structures
- Growth opportunities - we promote from within
- Fantastic company events for you & your family

**Requirements**:

- At least 2 years of Customer Service experience (required)
- 1 year of dispatching (preferred)
- Excellent communication skills
- Strong sense of urgency, highly driven and motivated
- Ability to multi-task and adapt to changes simultaneously
- Positive outlook and proactive approach to tasks
- Must be able to work nights and weekends when applicable
- Must be able to pass a pre-employment drug screen and background check
- Microsoft proficient

**Salary**: $18.00 - $20.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program

Schedule:

- 8-hour shift

Supplemental pay types:

- Bonus opportunities

Ability to commute/relocate:

- Arlington Heights, IL 60004: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Dispatching: 1 year (preferred)
- Customer Service experience: 2 years (required)

Pay: $18.50 - $19.50 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program

Schedule:

- 8 hour shift

**Experience**:

- Dispatching: 1 year (preferred)

Work Location: In person



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