Field Service Technician-altoona, Pa

5 days ago

Altoona, United States Videojet Full time

Technical Support - T2

Videojet is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

As part of our team, you’ll make an immediate, measurable impact on Safeguarding everyday essentials. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Videojet, we value your authenticity and want your talents to shine.

As a **Field Service Engineer,** **you are the eyes and ears of Videojet when providing service and support through customer interactions.

We are a close-knit team across many locations. With an office-based technical support team, our Field Service Engineers are never ‘on their own’.

We offer a competitive compensation package that includes a base salary, unlimited bonus opportunities, full medical on day one, parental benefits, a phone, and a company car.

**_ Why our Field Service Engineers love their job:_**
- Each day will provide varied experiences in stimulating production environments
- Your talent and effort will directly influence the success of your team while enabling you to grow professionally into the best version of yourself
- Rewards include:

- Flexibility, autonomy and freedom to manage your schedule
- The benefits and responsibilities of independent field service work
- The satisfaction of delivering industry-leading solutions to our customers
- The enjoyment of daily interactions with a diverse and mutually supportive team

**_ Within your role, you will:_**
- Provide ongoing care and support for our customer's equipment
- Install our products and solutions at customer locations
- Diagnose and resolve challenges and problems
- Become a trusted advisor and partner for our customers, to develop excellent relationships.
- Extend our Videojet footprint in the market by promoting our service agreements and newer technology.

**_ To be successful in this role you will:_**
- Problem-solve using available resources and creative solutions to resolve customer issues and will know when to ask for help
- Partner with customers to assess their needs, manage their expectations, and drive results
- Proactively listen to customers, anticipate their needs, follow through, and work towards a mutually agreeable solution
- Collaborate with teammates, managers and customers

**Requirements**:

- Ability to travel, including occasional overnight travel (initial training requires consecutive weeks in Wood Dale, including weekends)
- Up to two years of technical experience
- Compliance with PPE, safety and registration requirements of customers.
- Ability to perform and/or tolerate all physical requirements of the job with or without accommodation, including but not limited to:

- Lifting and carrying up to 50 lbs.
- Twisting, bending, pushing, pulling, climbing, walking and kneeling.
- Standing and/or sitting for extended periods of time.
- Use of hand tools and manual dexterity.
- Exposure to a wide variety of manufacturing environments, including but not limited to: food, food processing, animal processing, heat, humidity, cold, noise, and dust.

**OUR BENEFITS**:

- Eligible for benefits (medical, dental, vision & more) on day 1, no waiting period
- Training and development opportunities
- 401K savings plan + company match
- Tuition reimbursement from Day 1
- Attractive employee referral program
- Paid Parental Leave
- Wellbeing Program, with rewards
- Employee Assistance Program (legal, financial, and counseling resources)

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here**.**

**Unsolicited Assistance**

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our work

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