Overnight Shelter and Community Advocate
3 weeks ago
**_This full-time position is located in Grass Valley, California (a halfway point between Lake Tahoe and Sacramento). _**
Hospitality House began as a shared vision in 2005 when concerned Nevada County citizens came together to help individuals struggling with homelessness. After operating as a nomadic shelter for eight years, Hospitality House opened its doors as an emergency shelter, Utah’s Place, in 2013. It became the first and only permanent homeless shelter in Nevada County and remains the only general use emergency shelter today. Hospitality House plays a critical role in the community, offering emergency shelter, street outreach, food, clothing, job training, customized case management, mental health counseling, enrichment classes, transportation, recuperative care, pet-care, housing assistance, and homelessness prevention services.
Rate of Pay
$22-$24 per hour.
**Benefits**:
- Medical Insurance.
- Dental Insurance.
- Vision Insurance.
- Life Insurance.
- Long-term Disability Insurance.
- Voluntary Short-term Insurance.
- 401k.
- 11 paid holidays.
- 11 paid sick days.
- 5 paid vacations in first year (gradual increases commensurate with seniority).
***
Under the direct supervision of the Shelter Manager, the Shelter and Community Advocate is responsible for implementing day-to-day operations and safety protocols of the shelter and its immediate surrounding areas. The Shelter and Community Advocate is also responsible for guest support, coordination of shelter activities, and guest/client related community engagement.
**ESSENTIAL DUTIES AND RESPONSIBLITIES**
Shelter Duties
- Welcome guests as they enter the shelter and help with all aspects of shelter admission.
- Supervise guest activities and respond to questions and concerns with timeliness, care, and compassion.
- Explain program requirements and regulations to new, incoming guests. Ensure guest program compliance.
- Perform routine and emergency housekeeping duties and other maintenance tasks as needed. Maintain the cleanliness of the staff areas.
- Address disharmony and/or criminal issues in a timely and appropriate manner.
- Maintain the Shelter log ensuring activities are entered timely and accurately.
- Make evening announcements regarding important details going on at the shelter. Keep guests well informed of any health and safety issues.
- Write and submit incident reports and written violations in accordance with Hospitality House policy.
- Document and notify the Shelter Manager regarding guest concerns, potential workflow problems, and/or any exceptions to policy that impact program security.
- Under the direction of the Shelter Manager, coordinate bed assignments, smoke breaks, and other daily routines.
- Assist at Hospitality House sponsored events as needed.
Duties as a Hospitality House Employee
- Serve as an agency ambassador.
- Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.
- Foster open and collaborative relationships with other team members and management.
- Develop healthy community relationships and maintain a positive program image.
- Maintain working knowledge of fire, safety, health, and work standards to help provide a safe and positive environment for all.
- Attend and participate in regular one-on-ones with immediate supervisor. Attend and participate weekly staff meetings and team building gatherings as required.
- Ensure confidentiality and data privacy standards are met or exceeded at all times.
- Recognize and perform the duties of a mandated reporter as outlined in federal, state, and local regulations as appropriate.
- Ensure agency programs are available to eligible residents regardless of religious belief or affiliation, race, color, national origin, handicap, or sexual orientation.
- Assist at Hospitality House sponsored events as needed.
- Maintain grounds security at all times.
- Travel as required.
- Other duties as assigned.
**ATTENDANCE**
Must be punctual and timely in meeting all requirements of performance, including but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.
**BUSINESS NECESSITY**
The needs of Hospitality House may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted, and work is accomplished, with mínimal or no advance notice to employees. Accordingly, the employee must be capable of adopting with mínimal or no advance notice, to change in how business is conducted, and work is accomplished, with no diminishment in work performance.
**SAFETY AND SECURITY**
All employees are responsible for observing
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