Regional Operations Manager

3 weeks ago

Brea, United States Fine Hospitality Full time

**Job Description - Regional Operations Manager**

**Requirements**: College or a higher level of educati**on**
3 years Hotel operations experience with a minimum of 2 years at the management level. Must be an effective leader, self-motivator, team builder and willing to work 50+ hours per week (minimum 5 days per week).

**Summary**:
Key attributes for this position will include:
1) Interim Manager at the hotel while the GM position is being filled

2) Supporting the Operations V.P. with on boarding and off boarding of GM

3) Enforcing the operations standards of Fine Hospitality Group

4) Operations training and support General Manager

5) Implementing Operations Policies

6) Enforcing Quality Standards

**General Responsibilities**:

- Monitors and guides management in the progress, production, and promotion, and financial aspects of the organization's products and services.
- Manages and trains new hired General Managers to adhere to Fine Hospitality processes and policies.
- Provides thorough management coverage for a specific hotel in the absence of the General Manager or Hotel Manager.
- Guides and trains new hired General Manager in all hotel operations and in personnel forms, including hiring, performance evaluations, coaching/counseling, terminations and payroll.
- Responds to complaints and resolves problems.
- Implements programs that meet corporate objectives and goals.
- Performs various investigations and/or audits as needed or as recommended by a supervisor or corporate personnel.
- Completes a direct bill audit semi-quarterly.
- Implements programs in conformity with Fine Hospitality Group standards.
- Reviews GM's marketing calls semi-quarterly to maintain a thorough understanding of marketing conditions.
- Evaluates the results of overall operations regularly and systematically and reports these results to the Regional Vice President.
- Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.
- Conducts area meetings periodically at regular intervals.
- Completes a property Quality Assurance and franchise review semi-quarterly.
- Adheres to all franchise procedures and regulations to assure each hotel adheres to standard operating procedures.
- Other duties as assigned.

**Primary Functions**:
Job Requirements:

- Recognize and resolve problems in a timely manner
- Mange challenging or emotional customer and staff situations
- Speak clearly and convincingly in positive or negative situations.
- Exhibit group presentation skills, participate in meetings.
- Build morale and group commitments to goals and objectives.
- Writes clearly and informatively
- Must have ability to train new key personnel successfully.
- Minimum of a Bachelor's Degree
- Ability to read, analyze, and interpret the most complex documents including financial reports and legal documents.
- Aptitude to calculate figures and amounts such as discounts, interest, commissions, proportions, etc.
- Capability to define problems collect data establish facts, and draw valid conclusions.
- Competent computer skills.
- Directly supervise employees in a designated area.
- Must be available, weekends, nights, and holidays.
- Minimum 5 years Hotel General Manager experience with multiple brands
- Must have valid Driver's License.
- Must be willing to travel extensively.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pay: $75,000.00 - $85,000.00 per year

**Benefits**:

- 401(k)
- Health insurance
- Paid time off

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed

**Education**:

- Bachelor's (preferred)

Work Location: Multiple locations

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