Tablet Administrator

Work at the direction of the Viapath Field Service Manager (“FSM”) in determining the “Best Practices” for each situation.
- Visit at least one housing unit per workday to ensure the entire facility is visited once per week.
- Interact in a professional manner with customers (inmates and staff) to foster positive relationships.
- Work with Viapath Field Service Manager and the production team to ensure all broken equipment is returned and received within the allotted RMA timeframes.
- Retrieve defective tablet/s and distribute spare equipment as needed.
- Check inter-office mailbox and/or inmate grievances submitted via the tablets for inmate complaints about the inmate system; research and respond to complaints in established timelines so that problems are resolved in a timely manner.
- Utilize Viapath’s trouble ticket database to view/maintain all assigned facility information, number of inmates, number of inmate tablets and any information that would be useful in troubleshooting inmate system issues.
- Compile and maintain ongoing tablet/onsite equipment inventory documentation.
- Administer field support to Viapath technical support relative to tablet testing and functionality during business hours.
- Tablet Administrator will be available five (5) days a week, eight working (8) hours a day. Regular working hours are Monday through Friday 8 a.m. to 5 p.m. (PST). A standard workweek is expected to be no more than 40 hours per week.

**Qualifications**:

- High School Diploma or GED required.
- Experience with android/apple tablets/phones
- Ability to multi-task and meet deadlines
- Self-motivated, able to work independently.
- Basic computer skills, MS Office suite required
- Basic troubleshooting skills
- Must have strong attention to detail and record keeping skills.
- Strong verbal and written communication skills
- Strong problem-solving skills
- Must have a positive, can-do, team-oriented attitude
- Experience with basic cable and power tools a plus
- Telecommunications installation experience a plus
- Open to working in a correctional environment
- Strong de-escalation skills
- Strong mental/emotional fortitude
- Valid Driver’s License and a good, driving record.
- This role also has requirements that include, handling equipment, and lifting items up-to and over 50 pounds and use hand trucks for distribution of product
- Able to stand/walk for long periods of time, including in inclement weather
- Able to pass an extensive criminal background check (Live Scan)

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Pay: $20.00 - $23.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application Question(s):

- This position entails a significant amount of walking, exceeding 5 miles per day. It is crucial for us to ascertain your willingness and physical capability to perform this task. Are you prepared and able to meet this requirement?
- Part of the requirement for this position is to have a yearly Tuberculosis Screening (blood test), are you willing to meet this requirement?
- In this position the Tablet Admin will be working directly with the incarcerated population. Are you willing to work face to face with incarcerated individuals?
- Are you or have you in the last year been in communication with any incarcerated person in California?
- This position requires a clean criminal background. Age of incident does not matter; background must be clean. Have you ever been arrested, or any charges brought against you regardless of if they were dropped, dismissed, or expunged?

Work Location: In person