Customer Care Specialist

3 weeks ago


Newport Beach, United States Jean-Prescott Studio Full time

Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a full-time position with opportunities for growth and advancement relative to planning and interior design field.

**Responsibilities**:

- Maintain accurate and detailed customer records in our database
- Provide excellent customer service by actively listening to customer concerns and finding appropriate solutions
- Conduct outbound calls to follow up with customers or provide updates on their inquiries
- Assist with data entry tasks to update customer information and order details
- Assist in office to pick up and drop off plans to city departments.
- Coordinate with Admin for needed tasks
- Keep Office Organized and paperwork organized.

**Experience**:

- 3 years plus experience preferred
- Previous experience in customer service or a related field is preferred
- Strong communication skills, both verbal and written
- Excellent phone etiquette and the ability to handle difficult or irate customers professionally
- Bilingual proficiency in English and Spanish is a plus
- Ability to multitask and prioritize tasks effectively
- Proficient in data entry and computer skills

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Experience level:

- 3 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Work Location: In person



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